Troubleshooting

Problem

 

Possible causes

 

Solution

Camera does not turn on

• The battery has been depleted.

Recharge the battery.

 

• The battery is not inserted

• Correctly reinstall the battery.

 

 

correctly.

 

 

Camera turns off suddenly during

• The batteries have been depleted.

Recharge the battery.

operation

 

 

 

 

The picture is blurred

appears when taking pictures.

• Turn on OIS feature.

 

 

 

Images and video files cannot be

• The SD memory card is full.

• Use another memory card or delete

saved

• The memory card is locked.

 

unnecessary files.

 

• Unlock the memory card.

 

 

 

Images will not print from the

• The camera is not connected to the

• Check the connection between the camera

connected printer

 

printer correctly.

 

and printer.

 

• The printer is not PictBridge

• Use a PictBridge compatible printer.

 

 

compatible.

• Load paper into the printer or replace the ink

 

 

 

 

• The printer is out of paper or ink.

 

cartridge in the printer.

 

• The printer paper is jammed.

• Remove the jammed paper.

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HP d3500 manual Troubleshooting, Problem Possible causes Solution