Troubleshooting

 

 

Solving Minor Problems (Continued)

 

 

 

 

Problem

Cause

Solution

 

 

 

 

The keyboard itself is

Either replace the keyboard by a

 

defective.

known working unit or try the

 

 

keyboard with another PC.

You are not using the correct driver, or you need to update the driver. The keyboard driver is provided with all Windows 2000 and Windows XP preloaded systems. For other operating systems, refer to your operating system’s documentation.

Download the latest driver from the Compaq Web site www.compaq.com/support (search for Evo D510 e-pc).

You are not using the latest BIOS.

Download the latest BIOS from the Compaq Web site www.compaq.com/support (search for Evo D510 e-pc).

 

Your keyboard uses

Replace the batteries.

 

batteries, and the

 

 

 

batteries need to be

 

 

 

replaced.

 

 

 

 

 

 

The mouse is not

The mouse cable is not

1.

Switch off the PC (not necessary

working.

correctly connected.

 

with a USB mouse).

 

 

2.

Plug the cable into the correct

 

 

 

connector on the back of the PC

 

 

 

(color coding is used for easy

 

 

 

matching).

 

 

3. Switch on the PC.

 

 

 

 

You are not using the

Download the latest BIOS from the

 

latest BIOS.

Compaq Web site

 

 

www.compaq.com/support (search

 

 

for Evo D510 e-pc).

 

 

 

 

Quick User’s Guide

2–5