Connecting the computer to a live AC outlet prolongs the life of the RTCbattery.
Computer date and time display is incorrect.

Getting Started

Basic Troubleshooting

This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation Library CD and under the reference library at the following Web site:

http://www.hp.com/support.

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

Solving General Problems

Problem

Cause

Solution

 

 

Computer appears locked Software control of the

Press and hold the power button for at

up and will not turn off

power switch is not

least four seconds until the computer

when the power button is

functional.

turns off.

pressed.

 

 

 

 

 

Computer will not

Computer is in

Press the power button to resume

respond to USB keyboard standbymode.

or mouse.

from standby mode.

 

CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

RTC (real-time clock) battery First, reset the date and time under may need to be replaced. Control Panel (Computer Setup can

also be used to update the RTCdate and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

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