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| Getting Started | |
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| Solving Hardware Installation Problems Continued |
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| Problem | Probable Cause | Recommended Solution | ||
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| Computer will not start. | Wrong memory modules | 1. | Review the documentation | |
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| were used in the upgrade | that came with the system to | ||
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| or memory modules were | determine if you are using the | ||
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| installed in the wrong | correct memory modules and to | ||
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| location. | verify the proper installation. | ||
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| 2. | Observe the beeps and LED | |
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| lights on the front of the computer. | ||
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| See “Interpreting diagnostic Lights | ||
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| and Audible Codes” to determine | ||
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| possible causes. | ||
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| 3. | If you still cannot resolve the | |
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| issue, contact Customer Support. |
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| Power LED flashes Red five | Memory is installed | 1. | Reseat DIMMs. Power on the | |
| times, once every second, | incorrectly or is bad. | system. | ||
| followed by a two second |
| 2. | Replace DIMMs one at a time | |
| pause, and the computer |
| to isolate faulty module. | ||
| beeps five times. |
| 3. | Replace | |
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| with HP memory. | ||
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| 4. | Replace the system board. | |
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| Power LED flashes Red six | Video card is not seated | For systems with a graphics card: |
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| times, once every second, | properly or is bad, or | 1. | Reseat the graphics card. | |
| followed by a two second | system board is bad. | Power on the system. | ||
| pause, and the computer |
| 2. | Replace the graphics card. | |
| beeps six times. |
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| 3. | Replace the system board. | ||
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For systems with integrated graphics, replace the system board.
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