Getting Started

Solving Hardware Installation Problems

You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP automatically recognize the device and configure the computer. If you install a non–plug and play device, you must reconfigure the computer after installing the new hardware. In Windows 2000, select the Add New Hardware icon in the Control Panel (for Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the screen.

Solving Hardware Installation Problems

Problem

Probable Cause

Recommended Solution

A new device is not recognized as part of thesystem.

Device is not seated or

Ensure that the device is properly and

connected properly.

securely connected and that pins in

 

the connector are not bentdown.

 

 

Cable(s) of new external

Ensure that all cables are properly

device are loose or powerand securely connected and that pins

cables are unplugged.

in the cable or connector are not bent

 

down.

Power switch of new external device is not turned on.

Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.

 

When the system advised

Reboot the computer and follow the

 

you of changes to the

instructions for accepting the changes.

 

configuration, you did not

 

 

accept them.

 

 

 

 

 

A plug and play board

Use Windows 2000 or Windows XP

 

may not automatically

Device Manager to deselect the

 

configure when addedif

automatic settings for the board and

 

the default configuration

choose a basic configuration that

 

conflicts with other

does not cause a resource conflict.

 

devices.

You can also use Computer Setup to

 

 

reconfigure or disable devices to

 

 

resolve the resource conflict.

 

 

 

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