Troubleshooting Without Diagnostics

Solving Drive Key Problems

Solving Drive Key Problems

Problem

Cause

Solution

Drive Key is not seen as a drive letter in Windows XP.

The drive letter after the last physical drive is not available.

Change the default drive letter for the Drive Key in Windows XP.

USB Drive Key not found (identified).

The device is attached to a USB port that has been hidden in Computer Setup.

Run the Computer Setup utility and ensure that Device available is selected for All USB Ports and Front USB Ports under Security

>Device Security.

 

The device was not

Ensure the device is fully inserted

 

properly seated before

into the USB port before applying

 

power-up.

power to the system.

 

 

 

System will not boot from

Boot order is not

Run the Computer Setup utility and

USB Drive Key.

correct.

change boot sequence in Storage

 

 

> Boot Order.

Removable Media Boot is disabled in the Computer Setup utility.

Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage

>Boot Order.

 

The image on the

Follow the procedures described in

 

device is not bootable.

the “ROM Flash: Replicating the

 

 

Setup: Creating a Bootable Device:

 

 

Supported USB Flash Media

 

 

Device” section of the Service

 

 

Reference Guide.

 

 

The computer boots to DOS Drive Key is bootable.

Install the Drive Key after the

after making a bootable

operating system boots.

Drive Key.

 

 

 

 

 

Service Reference Guide, dc7700

433612-001

D–31