Troubleshooting Without Diagnostics

 

 

 

 

 

 

 

 

 

 

 

Solving Internet Access Problems (Continued)

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Internet takes too long to

Modem is not set up

8.

Under Device usage, verify

 

 

download Web sites.

properly.

 

the modem is enabled.

 

(continued)

(continued)

9.

If there are further problems,

 

 

 

click the Troubleshoot button and follow the on-screen instructions.

Solving Software Problems

Most software problems occur as a result of the following:

■The application was not installed or configured correctly.

■There is insufficient memory available to run the application.

■There is a conflict between applications.

■Be sure that all the needed device drivers have been installed.

■If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

Solving Software Problems

Problem

Cause

Solution

 

 

 

Computer will not continue

POST error has

Observe the beeps and LED lights on

and no HP logo screen has

occurred.

the front of the computer. See

appeared.

 

Appendix C, POST Error Messages to

 

 

determine possible causes.

 

 

See the Restore Kit or the Worldwide

 

 

Limited Warranty for terms and

 

 

conditions.

 

 

 

Computer will not continue

System files may be

Use recovery diskette to scan hard

after HP logo screen has

damaged.

drive for errors.

appeared.

 

 

 

 

 

“Illegal Operation has

Software being used is

Verify that the software is certified by

Occurred” error message is

not Microsoft-certified

Microsoft for your version of Windows

displayed.

for your version of

(see program packaging for this

 

Windows.

information).

 

 

 

 

Configuration files are

If possible, save all data, close all

 

corrupt.

programs, and restart the computer.

 

 

 

 

Service Reference Guide, dc7700

433612-001

D–35