HP DF800 Frequently Asked Questions

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Frequently Asked Questions

Question	Answer
How far away can I use the	Up to 15ft (5m)
remote control?
Why can’t I display some of my	Some photo/image file formats are
	not supported. Please refer to the
Photos?
	specifications.
Why can’t I play some of my	Some music file formats are not supported.
music tracks?	Please refer to the specifications.
Why can’t I play some of my	Some video file formats are not supported.
video clips?	Please refer to the specifications.
Can I delete photos from	Yes, refer to the “Photo/Music/Video
external memory cards or flash	Content Management” section of this
drives?	document.
Can I delete photos from	Yes, refer to the “Photo/Music/Video
	Content Management“ section of this
internal memory?
	document.
	Remove all external memory sources or
How can I switch to the internal	press the	button TWICE on the
memory?
	remote and select the internal memory
	icon.
Why can’t I use my Windows™	The appropriate USB drivers are not
98 or Me system to copy	supplied for this product and are NOT
content onto the frame?	native to these operating systems
	Connecting the frame will only allow
	access to the memory card slot 1 and
	no other source. If desired, content from
	the Apple™ can be copied onto a slot
Why can’t I use my Apple™	1 memory card. Following procedures
	documented in “Photo/Music/Video
system to copy content onto the
	Content Management” section of this
frame?
	document, content could be copied onto
	the frame’s internal memory.
	Note: This WILL NOT be a supported
	process.
I have lost or damaged my	Yes. Visit www.hp.com/support for more
remote and/or power adapter.
	details.
Can I order replacements?
How can I find the latest	Visit www.hp.com/support for more details
information/FAQs about my HP
	and the latest information.
Digital Picture Frame?

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