SmartControl Premium FAQs | Philips 245P2 guide

7.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.

To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.

If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site.

Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re- install it once more.

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Philips 245P2 user manual SmartControl Premium FAQs

Contents

245P2 Table of Contents Safety precautions and maintenance Temperature 0-40C 32-95F Humidity 20-80% RHOperation Notational Descriptions Weee Setting up the monitor Installation Package contents USB upstream and downstream Kensington anti-thief lock Main menu Sub menu Resolution notification Physical Function Pivot TiltSwivel Remove the 4 screw covers Except using key to scroll down, you can also How to enable SmartImage?Why do I need it? How does it work? Off No optimization by SmartImage What is it? Philips SmartControl Premium First launch -WizardPage Page ECO Page OptionAuto Pivot Facoty Preset can also be called from the drop down menu Task Tray Menu Enabled Drag and Drop Windows Other alternative path VistaWin No other alternative path available Title Bar Options Display Tune from the start menu or short cut on the desktop Left Click Menu SmartDesktop Partition Definitions Right side Vertical Horizontal Split TopLeft side Vertical Right side Vertical Even Split PowerSensor Settings Default settingsCustom settings Types of Pixel Defects Philips Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Bright Dot Defects Model YES TFT-LCDCcfl USB Mtbf Environmental Rohs YES Epeat Automatic PowerSaving Power Management Definition Lead-free Product Epeat Electronic Product Benefits of Epeat 2006/95/EC Low Voltage Directive 2004/108/EC EMC DirectiveProduct also comply with the following standards Federal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antenna Commission Federale de la Communication FCC Declaration Varoitus Polish Center for Testing and Certification NoticePaikka/Ilmankierto Plassering/Ventilasjon Ergonomie Hinweis nur Deutschland Achtung Beim Aufstellen North America Eastern EuropeLatin America Pacific What is excluded? Page Dear Customer Just a click away Just a phone call away Bulgaria Estonia Fujitsu Services OUBelarus Czech Republic Ukraine Romania TurkeySerbia & Montenegro Slovakia Company Name PT. Gadingsari elektronika Prima Africa South Africa To the service provider at your expense After service hours untilService hours Sun.~Thurs Limited Warranty Computer Monitor Your warranty does not cover WHO is COVERED? What is COVERED?What is EXCLUDED? Where can I GET More INFORMATION? To GET Warranty Service in Canada Your International Guarantee Dear Customer Customer service representative TroubleshootingThis page deals with problems that can be Via the OSD menu Source immediately for safety Power on light is too strong and is Disturbing Reconnect your USB peripherals SmartControl Premium FAQs Page Icm? Q4 How do I adjust the resolution? Q7 How should I clean the LCD surface? Q9 Can the Philips LCD Monitor be mounted on the wall?