Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:
●Serial number label—Provides important information, including the following:
Component
(1)Product name
(2)Serial number (s/n)
(3)Part number/Product number (p/n)
(4)Warranty period
(5)Model description
Have this information available when you contact technical support. The serial number label is affixed to the bottom of the computer.
●Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. The Microsoft Certificate of Authenticity is located on the bottom of the computer.
●Regulatory label—Provides regulatory information about the computer. The regulatory label is affixed inside the battery bay.
●Wireless certification label or labels (select models only)—Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally. Wireless certification labels are affixed inside the battery bay.
●SIM (subscriber identity module) label (select models only)—Provides the ICCID (Integrated Circuit Card Identifier) of the SIM. This label is located inside the battery bay.
●HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located inside the battery bay.
48 Chapter 7 Customer support
