HP Dv6-7020us Contacting customer support

Contacting customer support

If the information provided in this user guide or in Help and Support does not answer your questions, you can contact HP Customer Support at http://www.hp.com/go/contactHP.

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When technical support chat is not available in a particular language, it is available in English.

●Email HP Customer Support.

●Find HP Customer Support worldwide telephone numbers.

●Locate an HP service center.

90 Chapter 13 Troubleshooting and support

Contents

Page Page Safety warning notice Page Table of contents Page Page Page Page Page 1 Starting right Best practices Fun things to do More HP resources 2 Getting to know your computer Finding your hardware and software information Front Right side Page Left side Rear Display Page Top TouchPad Lights Buttons, speakers, and fingerprint reader (select models only) Page Keys Page Bottom Labels 3 Connecting to a network Connecting to a wireless network Using the wireless controls Using the wireless button Using HP Connection Manager (select models only) Using operating system controls Using a WLAN Setting up a WLAN Configuring a wireless router Protecting your WLAN Using Bluetooth wireless devices (select models only) Connecting to a local area network (LAN) 4 Enjoying entertainment features Using the webcam Using audio Connecting speakers Connecting headphones Connecting a microphone Using Beats Audio Checking the sound Using video Connecting a VGA monitor or projector Connecting an HDMI TV or monitor Using Intel Wireless Display (select models only) Managing your audio and video files 5Using the keyboard and pointing devices Using the keyboard Using ALT GR key combinations Using the action keys Page Using the hot keys Using the keypad Using the TouchPad Turning the TouchPad off or on Navigating Selecting Using TouchPad gestures Scrolling Pinching/Zooming Rotating Flicking 6 Managing power Using Sleep or Hibernation Initiating and exiting Sleep Initiating and exiting Hibernation Setting password protection on wakeup Using the power meter Selecting a power plan Running on battery power Removing a user-replaceablebattery Finding battery information Conserving battery power Identifying low battery levels Storing a user-replaceablebattery Disposing of a user-replaceablebattery Replacing a user-replaceablebattery Running on external power Using HP CoolSense (select models only) Shutting down the computer 7 Managing and sharing information Using a USB device Connecting a USB device Removing a USB device Connecting a powered USB device Inserting and removing digital storage cards Using optical drives Inserting an optical disc Removing an optical disc Sharing drives on the network 8 Maintaining your computer Improving performance Handling drives Replacing a hard drive Page Using HP 3D DriveGuard Using Disk Defragmenter Using Disk Cleanup Adding or replacing memory modules Page Page Updating programs and drivers Cleaning your computer Cleaning the display, sides, and cover Cleaning the TouchPad and keyboard Traveling with or shipping your computer 9Securing your computer and information Locating your security software Using passwords Setting Windows passwords Setting Setup Utility (BIOS) passwords Using the fingerprint reader (select models only) Using HP SimplePass Using Internet security software Using antivirus software Using firewall software Installing software updates Installing Windows security updates Installing HP and third-partysoftware updates Securing your wireless network Backing up your software applications and information Using an optional security cable lock 10Using Setup Utility (BIOS) and System Diagnostics Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using System Diagnostics 11 Backing up, restoring, and recovering Creating backups Creating recovery media to recover the original system Creating system restore points Backing up system and personal information Creating a backup using Windows Backup and Restore Restore and recovery Restoring to a previous system restore point Restoring specific files Recovering the original system using HP Recovery Manager Recovering using HP Recovery partition (select models only) Recovering using the recovery media Page 12 Specifications Input power Operating environment 13 Troubleshooting and support Troubleshooting Disc drive problems Wireless connection problems Cannot connect to a WLAN Cannot connect to a preferred network Current network security codes are unavailable WLAN connection is very weak Audio problems Power management problems Page Contacting customer support 14 Electrostatic Discharge Index