Contacting customer support | HP Dv6-7020us manual

Contacting customer support

If the information provided in this user guide or in Help and Support does not answer your questions, you can contact HP Customer Support at http://www.hp.com/go/contactHP.

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When technical support chat is not available in a particular language, it is available in English.

●Email HP Customer Support.

●Find HP Customer Support worldwide telephone numbers.

●Locate an HP service center.

90 Chapter 13 Troubleshooting and support

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HP Dv6-7020us manual Contacting customer support

Contents

User Guide Product notice Software terms Safety warning notice Iv Safety warning notice Table of contents Using Sleep or Hibernation Managing and sharing information Securing your computer and information Input power Operating environment Page Best practices Starting rightFun things to do Resource Contents More HP resources Getting to know your computer Finding your hardware and software informationFront Component Description Using Sleep or Hibernation on Right side Right side Left side Rear Display Communication and Chat CyberLink YouCam Webcam light On The webcam is in use Top TouchPad Lights Sleep or Hibernation on Buttons, speakers, and fingerprint reader select models only Speakers Produce sound By selecting Start Control Panel Hardware KeysSound Beats Audio Control Panel Num lock key Bottom Labels Component Connecting to a wireless network Connecting to a networkUsing the wireless controls Using HP Connection Manager select models only Using the wireless buttonUsing operating system controls Using a Wlan Using an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Using Bluetooth wireless devices select models only Connecting to a Wlan Connecting to a local area network LAN Enjoying entertainment features Multimedia Features Using the webcam Select Start Control Panel Hardware Using audio Connecting speakers Connecting headphones Connecting a microphoneUsing Beats Audio Accessing Beats Audio Control Panel Using video Checking the sound Connecting a VGA monitor or projector Connecting an Hdmi TV or monitor Configuring audio settings with Hdmi TV Using Intel Wireless Display select models onlyManaging your audio and video files Using the keyboard and pointing devices Using the keyboard Using ALT GR key combinationsUsing the action keys Icon Key Description F10 Using the keypad Using the hot keysUsing the integrated numeric keypad Using the TouchPad Turning the TouchPad off or on Navigating Selecting Using TouchPad gestures Scrolling Pinching/Zooming Rotating Flicking Managing power Using Sleep or Hibernation Initiating and exiting Sleep Setting password protection on wakeup Initiating and exiting Hibernation Using the power meter Selecting a power plan Removing a user-replaceable battery Running on battery powerFinding battery information Identifying low battery levels Conserving battery powerStoring a user-replaceable battery Disposing of a user-replaceable battery Running on external powerReplacing a user-replaceable battery Using HP CoolSense select models only Shutting down the computer Using a USB device Connecting a USB deviceManaging and sharing information Type Description Connecting a powered USB device Removing a USB device Inserting and removing digital storage cards Using optical drives Inserting an optical disc Removing an optical disc Sharing drives on the network Improving performance Maintaining your computerHandling drives Replacing a hard drive Page Using Disk Defragmenter Using HP 3D DriveGuardUsing Disk Cleanup Adding or replacing memory modules Page Page Cleaning your computer Cleaning the display, sides, and coverCleaning the TouchPad and keyboard Updating programs and drivers Traveling with or shipping your computer Computer risk Security feature Securing your computer and information Using passwords Locating your security software Setting Setup Utility Bios passwords Setting Windows passwordsPassword Function Using the fingerprint reader select models only Using HP SimplePassUsing your registered fingerprint to log on to Windows Registering fingerprints Using antivirus software Using Internet security softwareUsing firewall software Installing Windows security updates Installing software updatesInstalling HP and third-party software updates Using an optional security cable lock Securing your wireless networkBacking up your software applications and information Starting Setup Utility Bios Using Setup Utility Bios and System DiagnosticsUpdating the Bios Determining the Bios version Downloading a Bios update Using System Diagnostics Creating backups Backing up, restoring, and recoveringCreating recovery media to recover the original system Creating system restore points What you need to know Tips for a successful backup Creating a system restore pointBacking up system and personal information Creating a backup using Windows Backup and Restore Restore and recovery Restoring to a previous system restore pointRecovering the original system using HP Recovery Manager Restoring specific files using Windows Backup and Restore Recovering using HP Recovery partition select models only Recovering using the recovery media Changing the computer boot order Input power SpecificationsInput power Rating Operating environment Troubleshooting and support Disc drive problems TroubleshootingWireless connection problems Cannot connect to a Wlan Cannot connect to a preferred network Current network security codes are unavailable Wlan connection is very weak Cannot connect to the wireless router Audio problemsNetwork status icon is not displayed Resolving a low battery level Power management problemsTroubleshooting an AC adapter Page Contacting customer support Electrostatic Discharge Bios Index Hdmi