Getting Started

Basic Troubleshooting

This section concentrates on problems that you might encounter during the initial set up process. A comprehensive

Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click

support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press

Enter.

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

Solving General Problems

Problem Cause Solution

Computer appears locked up and will not turn off when the power button is pressed.

Software control of the power switch is not functional.

Press and hold the power button for at least four seconds until the computer turns off.

Computer will not

Computer is in

Press the power button to

respond to USB

standby mode.

resume from standby mode.

keyboard or mouse.

 

 

 

 

 

 

System has locked

Restart computer.

 

up.

 

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your unsaved data.

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www.hp.com

Getting Started