Troubleshooting

This chapter includes these sections:

•Power supply system failure

•Fan failure

•Configuration terminal problems

•Password loss

•Cooling system failure

•Interface module failure

NOTE:

•The barcode stuck on the firewall chassis contains production and servicing information. Before you return a faulty firewall for serving, provide the barcode information of the firewall to your local sales agent.

•Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the chassis, contact the local agent of HP for permission. Otherwise, HP shall not be liable for any consequence caused thereby.

Power supply system failure

The firewall cannot be powered on. The power LED on the front panel is off. Follow these steps to troubleshoot the power supply system:

Step1 Turn off the power switch.

Step2 Check whether the power cord is properly, firmly connected. Step3 Check whether the power cord is damaged.

If the cause cannot be located in the steps above and the problem persists, contact your local sales agent.

Fan failure

After the firewall is booted, the following information appears:

%Jun 22 16:11:37:485 2010 HP DEV/4/FAN FAILED: Fan 1 failed.

If such information appears, you need to open the chassis to check the fan. Contact your local sales agent.

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