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HP Firewall Cooling system failure, Interface module failure, Follow these steps to solve this problem:, Step1 Check whether the fans are running properly

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Cooling system failure

When the temperature inside the firewall exceeds 45°C (113°F), the cooling system may have failed. Follow these steps to troubleshoot the cooling system:

Step1 Check whether the fans are running properly.Step2 Check whether the working environment of the firewall is well ventilated.

Step3 If the temperature inside the firewall exceeds 60°C (140°F), the following information appears on the configuration terminal:

%May 19 19:38:59:134 2011 HP DRVMSG/3/Temp2High:Temperature Point 0/0 Too High. #May 19 19:39:03:227 2011 HP DEV/1/BOARD TEMPERATURE UPPER:

Trap 1.3.6.1.4.1.25506.8.35.12.1.16: chassisIndex is 0, slotIndex 0.0

%May 19 19:39:03:228 2011 HP DEV/4/BOARD TEMP TOOHIGH:

Board temperature is too high on Chassis 0 Slot 0, type is RPU.

Step4 Use the display environment command to check whether the temperature in the firewall keeps rising. If the temperature inside the firewall exceeds 90°C (194°F), power off the firewall immediately and contact your local sales agent.

Interface module failure

After an interface module is installed and the firewall is powered on, the LEDs on the interface module panel indicate abnormal operation.

Follow these steps to solve this problem:

Step1 Check whether the interface module cable is correctly selected. Step2 Check whether the interface module cable is correctly connected.

Step3 Use the display interface command to check whether the interface has been correctly configured and is working properly.

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Contents

HP A-F1000-A-EI/A-F1000-S-EIVPN Firewall Legal and notice information © Copyright 2011 Hewlett-PackardDevelopment Company, L.P The information contained herein is subject to change without notice Contents Page Product overview Front panel view Rear panel view Table 1 Description of the “OPEN BOOK” mark Operation Reference Preparing for installation Safety recommendations Safety symbols General safety recommendations Safety with electricity Examining the installation site Temperature and humidity Altitude Cleanness Cooling system ESD prevention EMI Lightning protection Rack-mounting Installation tools Accessories supplied by the firewall Checklist before installation Page Installing the firewall Installation flow Installing the firewall in a 19-inchrack Page Grounding the firewall Installing an interface module Connecting Ethernet cables Connecting a copper Ethernet cable Connecting an optical fiber Page Installing the power supply and connecting the power cord Installing a power supply Connecting an AC power cord Connecting the DC power cable Logging in to the firewall and configuring basic settings Logging in to the firewall through the console port Connecting the firewall to a configuration terminal through a console cable Setting terminal parameters Page Powering on the firewall Checking before power-on Checking after power-on Logging in to the firewall through Telnet Logging to the firewall through a web browser Performing basic settings for the firewall Launching the basic configuration wizard Configuring the system name and user password Configuring service management Configuring the IP address for an interface Configuring NAT Figure 27 Basic configuration wizard: 5/6 (NAT configuration) Table 11 NAT configuration items Completing the configuration wizard Hardware management and maintenance Displaying detailed information about the firewall Displaying software and hardware version information of the firewall Displaying the electrical label information of the firewall Displaying the CPU usage of the firewall Displaying the memory usage of the firewall Displaying the operational status of the fans Displaying the operational status of a power supply Displaying the temperature information of the firewall Displaying operational statistics of the firewall Saving the running configuration of the firewall Rebooting the firewall •Use the reboot command to reboot a firewall Perform the following operation to reboot the firewall immediately: Perform the following operation to enable the scheduled reboot function: Troubleshooting Power supply system failure Fan failure Configuration terminal problems No terminal display Garbled terminal display Password loss User password loss Super password loss Cooling system failure Interface module failure Appendix A Technical specifications Dimensions and weight Storages Power consumption range Power input Console port Combo interfaces Technical specifications for copper Ethernet ports Table 19 Technical specifications for copper Ethernet ports 2.Technical specifications for fiber Ethernet ports Table 20 Technical specifications for 1000 Mbps fiber Ethernet ports Appendix B LEDs Front panel LEDs Page Appendix C Interface module NSQ1XS2U0 Introduction Front panel LED Connecting the interface cable Appendix D AC power cables used in different countries or regions 10A AC power cables used in different countries or regions Page Page 16A AC power cables used in different countries or regions Page Page Support and other resources Contacting HP Subscription service Related information Documents Conventions Command conventions GUI conventions Symbols Network topology icons Port numbering in examples Index