Scanner installation troubleshooting | HP G3110 L2698A instruction

No light or only dim light is visible in the TMA after selecting a slides or negatives scanning shortcut

After each step, start a scan to see if the scanner is working. If not, proceed with the next step.

1.Make sure that the TMA is connected to the scanner.

2.The bulb in the TMA might not be working. Click the Scan button () and look for illumination. If the bulb is broken, service is required.

3.The TMA has a short warm-up mode. Wait a few seconds to see if the light turns on. For the best scanning quality, let the TMA light warm up for at least 30 seconds.

Scanner installation troubleshooting

This section contains solutions for installation and setup problems.

•Uninstall and reinstall the software

•Check the cables

Uninstall and reinstall the software

An incomplete software installation could cause the scanner not to be recognized or the software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning software. To reinstall the HP Scanning software, you must have the HP Photosmart software CD.

1.Click Start, click Settings, and then click Control Panel (in Windows XP and Vista, click Start, and then click Control Panel).

2.Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select HP Scanjet G3110.

3.Click Remove.

4.Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select the HP Photosmart software.

5.Click Remove.

6.Unplug the scanner USB cable from the computer.

7.Reinstall the software, using the HP Photosmart software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Photosmart software to install.

8.Reconnect the scanner USB cable after the software is installed. For more information see Check the cables.

Scanner installation troubleshooting

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HP G3110 L2698A manual Scanner installation troubleshooting, Uninstall and reinstall the software

Contents

User Guide HP Scanjet G3110Page 1 How to use the scanner ContentsCare and maintenance Troubleshooting 5 Product support 4 Regulatory information and product specifications Where to get additional information 1 How to use the scannerAccessibility Button Disable Utility Button and accessories overview How to use the HP Photosmart softwareButtons Buttons Transparent materials adapter TMA Scan from the scanner buttons Scan from the HP Solution Center Scan from the HP Solution CenterButton and accessories overview Scan film Scan pictures and documents Scanning overview Scan pictures and documents Change scan settingsScan from other software programs Preview a scanned image Scan documents Scan multiple pictures with one scan Scan to e-mail Scan to a PDF file Make copies Make copies Scan positives such as 35 mm slides or negatives Scan filmScan positives such as 35 mm slides or negatives Tips for scanning transparent items Figure 1-3 A cropped image from a slide Tips for scanning transparent items Clean the scanner glass 2 Care and maintenanceClean the transparent materials adapter TMA Clean the scanner glass Clean the transparent materials adapter TMA Order maintenance and scanner supplies Order maintenance and scanner supplies Scanner initialization or hardware problems 3 TroubleshootingReset the scanner Scanner initialization or hardware problems Additional troubleshooting information Scanner operation problemsButtons appear not to work Issues with scanning documents or text OCR Scanner has stopped working properly Scanner will not turn on Scanner glass needs to be cleanedScanner does not scan right away Buttons appear not to work Scanner glass needs to be cleaned Issues with scanning documents or text OCRScanned image is fuzzy Scanner is scanning items very slowly The image cannot be enlarged Slides, negatives, and TMA issuesIncorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned image Scanner installation troubleshooting Uninstall and reinstall the softwareUninstall and reinstall the software Check the cables Check the cables Cable typeAction Scanner specifications 4 Regulatory information and product specificationsTransparent materials adapter TMA specifications Scanner specifications Recycle and restricted material information Environmental specificationsRecycling Product restricted materialPage 5 Product support Accessibility Getting assistanceGetting assistance Windows environment 4. Post-warranty period 5. Extending or upgrading your warrantyGetting assistance 26 Product support Index