Chapter 3
Check the cables
Cable type
Power cable
USB cable
TMA cable
Action
The power cable is connected between the scanner and a power outlet.
•Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.
•If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
•Turn off the scanner power switch and turn off the computer. After 60 seconds, turn the scanner back on and then turn on the computer, in that order.
The USB cable is connected between the scanner and the computer.
•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.
•Ensure that the USB cable is securely connected between the scanner and the computer.
•If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/ support, select your country/region, and then use the search tool to find USB troubleshooting topics.
The TMA cable is connected between the TMA in the scanner lid and the scanner base.
Ensure the cable is securely connected in the back of the scanner.
20 Troubleshooting
