A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Screen is blank.

Power cord is disconnected.

Connect the power cord.

Power button on front panel of the monitor is turned off.

Press the front panel power button.

NOTE: If pressing the power button has no effect, press and hold the power button for 10 seconds to disable the power button lockout feature.

 

Video cable is improperly

Connect the video cable properly. Refer to Setting

 

connected.

Up the Monitor on page 4 for more information.

 

 

 

 

Screen blanking is active.

Press any key on the keyboard or move the mouse

 

 

to inactivate the screen blanking utility.

 

 

 

Screen image appears distorted; text

The computer’s graphics card

Set the computer’s display resolution to the same

is fuzzy or blurred; image quality is

resolution is set lower or

mode as the monitor’s recommended native

degraded.

higher than the monitor’s

screen resolution to provide the best picture

 

native resolution.

quality.

 

 

 

Image appears blurred, indistinct, or

Brightness and contrast are

Press the – (Minus) button on the front panel to

too dark.

too low.

auto-adjust the image. If this does not correct the

 

 

image, press the Menu button to open the OSD

 

 

Menu, and adjust the brightness and contrast

 

 

scales as needed.

 

 

 

Image is not centered

Position may need

Press the Menu button to access the OSD menu.

 

adjustment.

Select Image Control/Horizontal Position or

 

 

Vertical Position to adjust the horizontal or vertical

 

 

position of the image.

 

 

 

Check Video Cable is displayed on

Monitor video cable is

Connect the video cable between the computer

screen.

disconnected.

and monitor. Be sure that the computer power is

 

 

off while connecting the video cable.

 

 

 

Input Signal Out of Range. Change

Video resolution and/or

Restart the computer and enter Safe Mode.

Settings to 1024 x 768 @ 60Hz is

refresh rate are set higher

Change the settings to a supported setting (see

displayed on screen.

than what the monitor

Recognizing Preset Display Resolutions

 

supports.

on page 23). Restart the computer so that the

 

 

new settings take effect.

 

 

 

The monitor is off but it did not seem

The monitor's power saving

In the monitor's OSD menu, select Management >

to enter into a low-power sleep mode.

control is disabled.

Power Saver. The control should be set to On to

 

 

allow the monitor to enter into low-power modes.

 

 

 

OSD Lockout is displayed.

The monitor's OSD Lockout

Press and hold the Menu button for 10 seconds to

 

function is enabled.

disable the OSD Lockout function.

 

 

 

Power Button Lockout is displayed.

The monitor's Power Button

Press and hold the Power button for 10 seconds to

 

Lockout function is enabled.

unlock the power button function.

 

 

 

20 Appendix A Troubleshooting

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