HP LP2065 20', LP2465 manual Troubleshooting, Solving Common Problems

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem	Possible Cause	Solution
Screen is blank.	Power cord is disconnected.	Connect the power cord.
	Power switch on front panel of the	Press the front panel power button.
	monitor is turned off.
	Master power switch on rear panel	Turn the master power switch to On.
	of the monitor is turned Off.
	Video cable is improperly	Connect the video cable properly. Refer to Chapter 3,
	connected.	Setting Up the Monitor on page 5 for more information.
	Screen blanking is active.	Press any key on the keyboard or move the mouse to
		inactivate the screen blanking utility.
Image appears blurred,	Brightness and contrast are too low.	Press the —/Autobutton on the front panel. If this does not
indistinct, or too dark.		correct the image, press the Menu button to open the Basic
		OSD Menu, and adjust the brightness and contrast scales
		as needed.
Image is not centered	Position may need adjustment.	Press the Menu button to access the OSD menu. Select
		Image Control/Horizontal Position or Vertical Position to
		adjust the horizontal or vertical position of the image.
Check Video Cable is	Monitor video cable is	Connect the DVI-D signal cable to the DVI-I connector on
displayed on screen.	disconnected.	the computer, or the VGA to DVI-I cable to the DVI-I
		connector on the computer. Be sure that the computer
		power is off while connecting the video cable.
Out of Range. Set Monitor	Video resolution and/or refresh rate	Restart the computer and enter Safe Mode. Change the
to 1280 × 1024 @ 60Hz is	are set higher than what the monitor	settings to a supported setting (see Table B-4 LP1965
displayed on screen.	supports.	Model Factory Preset Modes on page 35). Restart the
(LP1965 19" model)		computer so that the new settings take effect.
Out of Range. Set Monitor	Video resolution and/or refresh rate	Restart the computer and enter Safe Mode. Change the
to 1600 × 1200 @ 60Hz is	are set higher than what the monitor	settings to a supported setting (see Table B-5 LP2065
displayed on screen.	supports.	Model Factory Preset Modes on page 35). Restart the
(LP2065 20" model)		computer so that the new settings take effect.
Out of Range. Set Monitor	Video resolution and/or refresh rate	Restart the computer and enter Safe Mode. Change the
to 1920 × 1200 @ 60Hz is	are set higher than what the monitor	settings to a supported setting (see Table B-6 LP2465
displayed on screen.	supports.	Model Factory Preset Modes on page 36). Restart the
(LP2465 24" model)		computer so that the new settings take effect.

30 Appendix A Troubleshooting ENWW