network or right-click Wireless Network Connection if you are using a wireless network.

5.Click Properties. In the dialog box that opens, check to ensure that Internet Protocol Version 4 (TCP/IPv4) is listed and selected.

If TCP/IP is not listed, click Install, Protocol , Add. In the dialog box that appears, select Internet Protocol (TCP/IP).

If TCP/IP is listed and checked, highlight it and click Properties, then select Obtain IP address automatically and Obtain DNS server address automatically.

6.Check all the computers on your network to ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected. (All computers should be set identically.)

Ensure your network has the correct NetBIOS set up

1.Click Start, Control Panel.

2.Double-clickNetwork connections.

3.Double-click your default network connection. (For example, Local Area Connection for wired networks and Wireless for wireless connections.)

4.Click Properties.

5.Highlight Internet Protocol (TCP/IP).

6.Click Properties.

7.Click Advanced.

8.Click the WINS tab.

9.NetBIOS settings are found at the bottom of the dialog box. Make sure that the NetBIOS setting is NOT set to Disable NetBIOS over TCP/IP.

Windows Vista: Ensure your network is set up properly for TCP/IP

1.Click Start, Control Panel.

2.Click View network status and tasks under Network and Internet.

3.In the left pane, click Manage Network Connections.

4.Right-click Local Area Connection (LAN) if your PC is connected via Ethernet cable to your network or right-click Wireless Network Connection if you are using a wireless network.

5.Click Properties.

6.Highlight Internet Protocol Version 4 (TCP/IPv4).

7.Click Properties.

8.Click Advanced.

9.Click the WINS tab.

10.NetBIOS settings are found at the bottom of the dialog box. Make sure that the NetBIOS setting is NOT set to Disable NetBIOS over TCP/IP.