Troubleshooting

Modem Problems

If the Modem Seems Slow

■Excess static or noise on a line reduces the overall transmission speed of the modem connection. If necessary, contact your telephone company about fixing this type of problem.

■If you are dialing internationally, line noise is often a problem that is difficult or impossible to eliminate.

■If you have call-waiting, disable it. Your telephone company can provide instructions. Call-waiting can cause symptoms similar to static.

■Eliminate extra connections in the line. If possible, connect directly to the wall jack.

■Try another telephone line, preferably one normally used for a fax machine or modem.

If the Modem Does Not Dial or No Dial Tone Is Detected

■Check all cables and connections.

■Connect a standard telephone to the phone line and make sure the line is working.

■Make sure someone else is not using the same phone line.

■Try another telephone line, preferably one normally used for a fax machine or modem.

■If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone.

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Reference Guide