Table A-1Common Problems (continued)

Problem

Possible Cause

Solution

 

 

 

The screen displays the message,

Monitor video cable is

Connect the appropriate video cable (DisplayPort,

Check Video Cable.

disconnected or loose.

DVI-D, HDMI, or VGA) between the computer and

 

 

monitor. Be sure that the computer power is off

 

 

while connecting the video cable.

The screen displays the message,

Video resolution and/or

Input Signal Out of Range...

refresh rate are set higher than

 

what the monitor supports.

Restart the computer and enter Safe Mode (on Windows systems, do this by holding down the F8 key during boot). Change the settings to a supported setting (see Preset Display Resolutions on page 46). Restart the computer so that the new settings take effect.

The monitor is off but it did not seem to

The monitor's power saving

In the monitor's OSD menu, select Management

enter into a low-power sleep mode.

control is disabled.

> Power Saver. The control should be set to On

 

 

to allow the monitor to enter into low-power mode.

 

 

 

The screen displays the message, OSD

The monitor's OSD Lockout

Press and hold the Menu button for 10 seconds to

Lockout.

function is enabled.

unlock the OSD function.

 

 

 

Power Button Lockout is

The monitor's Power Button

Press and hold the Power button for 10 seconds to

displayed.

Lockout function is enabled.

unlock the power button function.

 

 

 

Online Technical Support

For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

The monitor model and serial numbers. If your monitor has a pull-out information card, these numbers are on it

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Name and version of the hardware and software you are using

ENWW

Online Technical Support 41

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HP Performance ZR2440w 24 XW477A8#ABA, 27 XW476A4#ABA manual Online Technical Support Preparing to Call Technical Support

27 XW476A4#ABA, Performance ZR2440w 24 XW477A8#ABA specifications

The HP Performance ZR2440w is a high-end 24-inch display designed for professionals in need of precise and vivid visuals. This monitor, identified by the model number XW477A8#ABA, delivers exceptional image quality and color accuracy, making it a perfect choice for graphic designers, photographers, and video editors.

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In terms of connectivity, the ZR2440w is equipped with various ports, including DisplayPort and DVI-D, providing flexibility for different setups. An integrated USB hub with multiple USB 2.0 ports is also included, making it easy to connect peripherals and accessories directly to the monitor.

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