Table A-1Common Problems (continued)

Problem

Possible Cause

Solution

 

 

 

The screen displays the message,

Monitor video cable is

Connect the appropriate video cable (DisplayPort,

Check Video Cable.

disconnected or loose.

DVI-D, HDMI, or VGA) between the computer and

 

 

monitor. Be sure that the computer power is off

 

 

while connecting the video cable.

The screen displays the message,

Video resolution and/or

Input Signal Out of Range...

refresh rate are set higher than

 

what the monitor supports.

Restart the computer and enter Safe Mode (on Windows systems, do this by holding down the F8 key during boot). Change the settings to a supported setting (see Preset Display Resolutions on page 46). Restart the computer so that the new settings take effect.

The monitor is off but it did not seem to

The monitor's power saving

In the monitor's OSD menu, select Management

enter into a low-power sleep mode.

control is disabled.

> Power Saver. The control should be set to On

 

 

to allow the monitor to enter into low-power mode.

 

 

 

The screen displays the message, OSD

The monitor's OSD Lockout

Press and hold the Menu button for 10 seconds to

Lockout.

function is enabled.

unlock the OSD function.

 

 

 

Power Button Lockout is

The monitor's Power Button

Press and hold the Power button for 10 seconds to

displayed.

Lockout function is enabled.

unlock the power button function.

 

 

 

Online Technical Support

For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●The monitor model and serial numbers. If your monitor has a pull-out information card, these numbers are on it

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Name and version of the hardware and software you are using

ENWW

Online Technical Support 41