Solve a problem, Get more help | HP Plus - B210b, Plus - B210e

9 Solve a problem

This section contains the following topics:

•Get more help

•Improve print quality

•Clear the paper jam from the rear access door

•Unable to print

•HP support

Get more help

You can find more information and help about your HP Photosmart by entering a keyword in the Search field in the top left of the help viewer. Titles of related topics -- for both local and online topics -- will be listed.

Click here to go online for more information.

Improve print quality

1.Make sure you are using genuine HP cartridges.

2.Check the Printer Software settings to make sure you have selected the appropriate paper type and print quality from the Media drop-down list.

3.Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see “Check the estimated ink levels” on page 32. If the print cartridges are low on ink consider replacing them.

4.Align the printer cartridges.

To align the cartridges from the Printer Software

NOTE: Aligning the cartridges ensures high-quality output. a. Load letter or A4 unused plain white paper into the input tray.

b. In the Printer Software, click Printer Actions and then click Maintenance Tasks to access the Printer Toolbox.

c. The Printer Toolbox appears. d. Click the Device Services tab.

e. Click Align Ink Cartridges tab. The product prints an alignment sheet.

5.Print a diagnostics page if the cartridges are not low on ink.

To print a diagnostics page

a. Load letter or A4 unused plain white paper into the input tray.

b. In the Printer Software, click Printer Actions and then click Maintenance Tasks to access the Printer Toolbox.

c. Click Print Diagnostic Information to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing

Solve a problem

Solve a problem

41

Image 43

HP Plus - B210b, Plus - B210e, Plus - B210a manual Solve a problem, Get more help, Improve print quality

Contents

HP Photosmart Plus e-All-in-One B210 series Page Contents Contents HP Photosmart Plus e-All-in-One B210 series Help Chapter Printer parts Get to know the HP Photosmart Top and rear views of the HP Photosmart Printer parts Apps Manager Control panel features Manage Apps Get to know the HP Photosmart How do I? How do I? Load media Paper basicsLoad 10 x 15 cm 4 x 6 inch paper a. Raise photo tray lid Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Paper basics To print from a software application PrintPrint documents Related topics To print a photo on photo paper Print photos Print from anywhere Print envelopesTo print a group of addresses on labels or envelopes To print a document from anywhere Tips for print successPrint tips Html HP ePrint tips Print Scan to a computer Copy and scanTo scan to a computer Touch Computer Copy text or mixed documentsMake a black and white copy a. Load paper Touch Fit to Touch SettingsTouch Black Copy Make a color copy a. Load paper Touch Color Copy Related topics Tips for copy and scan success Copy and scan Replace the cartridges Work with cartridgesTo replace the cartridges Close cartridge door Order ink supplies Cartridge warranty information Check the estimated ink levels Clean printhead automatically To check the ink levels from the Printer Software Tips for working with inkHP HP Photosmart Plus B210 HP Photosmart Plus B210 Work with cartridges Add the HP Photosmart to a network Connectivity Touch Wireless Setup Wizard To connect the product with the Wireless Setup Wizard Wireless without a router ad hoc connection Connectivity Install the software for a network connection Tips for setting up and using a networked printer Get more help Solve a problemImprove print quality To clean the cartridges automatically Clear the paper jam from the rear access doorTo clear a paper jam from the rear access door To verify that the product is not paused or offline Unable to print Windows Vista To verify that the product is set as the default printerTo restart the print spooler Windows To clear the print queue Click Manage, and then click Services and ApplicationsClear the print carriage Windows XP HP support Resolve copy and scan issues Additional warranty options Solve a problem Hewlett-Packard Company notices Technical information Specifications Environmental product stewardship program Paper use HP inkjet supplies recycling program Chemical Substances Battery disposal in Taiwan EU battery directive Regulatory notices FCC statement Geräuschemission Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice Technical information Technical information Index Symbols/Numerics Index