Service
To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Hoover Factory
Service Center or Authorized Hoover Warranty Service Dealer (Depot) by:
•checking the Yellow Pages under “Vacuum Cleaners - Household” OR -
•checking the list of Factory Service Centers provided with this cleaner OR -
•calling
•checking the Service section of The Hoover Company online at www.hoovercompany.com
Please do not send your cleaner to The Hoover Company in North Canton for service, this will only result in delay.
If further assistance is needed, contact The Hoover Company Consumer Response Center, North Canton, Ohio 44720, Phone:
In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone:
Always identify your cleaner by the complete model number when requesting information or ordering parts. (The model number appears on the bottom of the cleaner.)
4. If you have a problem
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below.
Problem: Cleaner won’t run
Possible cause
Possible solution
•Not firmly plugged in
•Plug in firmly
•No voltage in wall plug
•Check fuse or breaker
•Blown fuse/tripped breaker
•Replace fuse/reset breaker
Problem: Suction low
Possible cause
Possible solution
•Bag full
•Replace paper filter bag
•Blockage in nozzle or hose
•Remove blockage (see “Clearing blockages” section)
•Secondary filter dirty
•Clean filter
Problem: Nozzle won’t pick up
Possible cause
Possible solution
•Nozzle brush worn
•Replace brush
Clearing blockages
Remove larger items from carpet and other surfaces before vacuuming to help prevent blockages in hose, wands or nozzle connector, and to maintain cleaning effectiveness of your cleaner.
To check for blockages, proceed with each of the following steps until the blockage is found.
1.Turn cleaner OFF and disconnect wands from hand grip.
2.Turn cleaner ON and check hose end for suction. Turn cleaner OFF and remove any blockages.
3.Remove nozzle from wands and attach wands to hose. Turn cleaner ON and check for suction.
Turn cleaner OFF and remove any blockages.
A | |
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4.Before attaching nozzle to wands, check nozzle connector (A).
Look into nozzle connector and remove any blockages.
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