Chapter 8

Images are missing on my camera.

Remove the memory card and see if the images are stored in internal memory. If so, transfer the images to the memory card (see Move Images to Card under Using the Playback Menu on page 30).

The Power light is on but the Image Display is off, or the camera seems stuck and won’t operate.

●Press Live View/Playback to reactivate the Image Display.

●Reset the camera (see Resetting the camera on page 47 ).

The camera responds sluggishly when trying to review images.

See Storage on page 59 and Memory capacity on page 60 for tips about memory cards.

Video recording terminates abruptly. The video is saved successfully, but it is shorter than expected.

●Choose a lower resolution/compression combination for the video (see Video Quality under Using the Capture Menu on page 23).

●Replace your memory card with a faster card. Look for cards marked High Performance, Pro, Ultra, or High Speed.

Video recording terminates abruptly and the video will not play back.

Reformat the card (see Install and format an optional memory card on page 10).

The camera gets warm (or even hot) to the touch.

This is normal. However, if anything seems out of the ordinary, turn off the camera, remove it from the dock, and allow the camera to cool. Then examine the camera and the battery for signs of possible damage.

For best image quality, turn off the camera when not using. Always store the camera in a cool place.

My camera stalls when establishing a connection to the computer.

●Ensure that the USB cable is properly connected to the camera dock and computer.

●Try connecting the USB cable to another USB port on the computer.

●Turn the camera off, then on again. If that does not fix the problem, reset the camera (see Resetting the camera on page 47).

●If the problem persists, contact HP Support (see Product support on page 52).

I cannot transfer images from the camera to my computer.

●Either install the HP Photosmart Software (see Install the software on page 10), or see Transferring images without HP Photosmart Software on page 38.

●Set your camera to act as a Disk Drive (see Connecting to the computer on page 39).

I get an error message when transferring images to my computer.

A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Transfer Software, remove the camera from the dock, and reset the

50