8 Troubleshooting

Use this section to find information on:

●Resetting the camera (see Resetting the camera on page 47).

●Possible problems and solutions (see Problems and solutions on page 47).

Resetting the camera

If your camera does not respond when you press buttons, reset the camera.

1.Turn off the camera.

2.Remove the memory card and battery.

3.Press the straightened end of a paper clip into

the Reset switch (the small hole located by the battery slot, as shown), hold the switch down for 3-6 seconds, then release.

4. Reinstall the battery and close the Battery/Memory card door.

5.Verify that the camera works without an optional memory card, then reinstall the card.

When the camera is reset, any images or video clips stored in memory are retained.

Problems and solutions

Use this information to find solutions to common issues you may have using your camera.

The camera does not turn on.

●Install a new or recharged battery, ensuring that the battery is inserted correctly (see Install the battery on page 8) and that you are using a rechargeable HP Photosmart R07 Lithium Ion battery for HP Photosmart R-series cameras (L1812A/L1812B).

●Ensure that the HP AC power adapter is connected to the camera through the dock and is plugged into a working electrical outlet. Ensure that the HP AC power adapter is not damaged or defective.

●Reset the camera (see Resetting the camera on page 47).

●Ensure that the memory card is the proper type (see Storage on page 59). If so, remove the memory card and turn on the camera; if the camera turns on, format the memory card (see Install and format an optional memory card on page 10). If the camera still does not turn on, format the memory card using a memory card reader, or replace the memory card.

The battery gauge goes up and down frequently.

See Power indicators on page 55.

I have to recharge the Lithium Ion battery frequently.

●See Extending battery life on page 54.

●A battery that is new or has not been charged recently must be recharged to reach full capacity.

●If you have not used the battery for two months or longer, recharge it.

HP Photosmart R967 Digital Camera

47