QuickSpecs
HP StorageWorks RDX Removable Disk Backup System
Service and Support, HP Care Pack, and Warranty Information
Available HP Care | Extend your product warranty on the HP StorageWorks RDX Removable Disk Backup System with a cost- |
Pack Services | saving support package. |
| HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services |
| for customers purchasing via direct and enterprise resellers are quoted using HP order configuration |
| tools. Additional information about HP Care Pack Service features and benefits is available at: |
| http://www.hp.com/hps/carepack/services/. |
Key for HP Care Pack Service availability in the table below:
E = Service available for customers purchasing direct and via enterprise resellers
C = Service available for customers purchasing via commercial resellers
N/A = Service not applicable
HP Care Pack Services | Service Available | |
Deployment and Per Event Services | ||
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HP Installation | N/A | |
HP Installation & Startup | N/A | |
HP Implementation | N/A |
For more information about Deployment and Per Event Services for HP Storage, visit:
http://www.hp.com/hps/storage/.
HP Care Pack Services | 1 yr | 3 yr | 4 yr | 5 yr | |
Availability Services | |||||
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HP Next Business Day Hardware Support | N/A | E/C | N/A | N/A |
*Both Proactive 24 & Critical Service relate only to 'reactive elements'. 'Proactive elements' are available on a time & materials basis. (SW is supported separately per package.)
To find HP Care Pack Services available via HP authorized commercial resellers, visit:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=elnl
HP Care Pack Service | Enterprise & Commercial Purchased Care Packs |
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Product Numbers | ('A' stands for physical Care Pack, 'E' for electronic Care Pack) |
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| Product Description | Product Number | Support Band |
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DA - 13036 EMEA — Version 5 — June 5, 2009 | Page 8 |
