A Troubleshooting
Solving Common Problems
The following table lists possible problems and recommended solutions.
Problem | Solution | ||
|
| ||
Scanner does not power up. | Ensure that the POS computer is powered on. | ||
| Ensure that the scan module is properly connected to the USB port | ||
| of the terminal monitor. If the scan module is attached to a | ||
| standalone monitor, ensure the monitor USB cable is properly | ||
| connected to the host. | ||
| Reposition the scan module to a different USB port. | ||
| If still not working, swap out with a different or new scan module. | ||
|
| ||
Top light on scanner is flashing. | Reader may be indicating that the scanner is currently disabled. | ||
| 1. | Enable through host command. | |
| 2. | Connect with Configuration Utility and change interface. | |
|
| ||
Scanner does not read barcodes (scanner emits a | Try scanning a different product barcode. | ||
target cross hair but there is no green dot or single | Clean the front window on the scanner if it is dirty. | ||
beep when reading a barcode). | |||
|
| ||
| Check the front window on the scanner. If it is heavily damaged, | ||
| replace the scanner. | ||
| Determine the symbology type and ensure the symbology is | ||
| enabled. | ||
|
| ||
Scanner emits a target cross, emits a green dot, and | Reset the Interface option: USB Com or USB Keyboard Wedge | ||
emits a single beep when reading a barcode but does |
|
| |
not transmit data to the host. | ● | If interface = USB Com, open a comport emulator and |
| determine in Device Manager the correct comport number. | |
|
| |
| ● | If interface = USB Keyboard Wedge, open a generic text editor |
|
| such as Notepad, Microsoft Word or Command prompt. |
|
|
|
Online Technical Support
For the online access to technical support information,
Preparing to Call Technical Support
If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:
●If the product is connected to an HP POS computer, provide the serial number of the POS computer
●Purchase date on invoice
14 Appendix A Troubleshooting