For the specific PC problem, try the method listed as #1, and then #2.
| Microsoft | Application Recovery | System Recovery from the |
Problem/Status | System Restore | program | recovery CDs/DVDs |
|
|
|
|
You installed a new application | 1 |
|
|
or device driver |
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| |
|
|
| |
|
|
|
|
An application does not work | 1 | 2 |
|
|
|
|
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A device driver does not work |
| 1 | 2 |
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|
|
|
PC stops responding or does | 1 |
| 2 |
not work |
| ||
|
|
| |
You replaced the hard disk drive |
|
| 1 |
|
|
|
|
The recovery discs can be used only with the specified PC model. The discs are licensed for use only with your PC. The recovery CDs/DVDs can install the operating system and software on your PC if the software becomes corrupted or is accidentally erased.
System Restore
WARNING: Try System Restore before using the Compaq System Recovery program.
If software on your hard drive accidentally gets erased or damaged, first use the Microsoft System Restore feature in Windows XP to restore the PC system and program settings.
System Restore returns the PC settings to a selected restore point without affecting user programs or document files. For more information, type System Restore into the Search box in Help and Support.
To Start System Restore:
1Close all open programs.
2Click the Start button.
3Choose All Programs.
4Choose Accessories.
5Choose System Tools.
6Click System Restore. Follow the onscreen instructions.
Application Recovery
NOTE: Not all PC models include the Application Recovery program. Perform steps 3 through 5 of the following procedure. If Compaq Application Recovery appears in the folder, your PC includes the program.
If an individual
NOTE: Use the Application Recovery program to reinstall
To Start Application Recovery:
1Close all applications and folders.
2Uninstall the existing (damaged) application.
3Click Start on the taskbar.
4Choose All Programs.
5Choose PC Help & Tools.
6Click Compaq Application Recovery, and then click Yes. Insert the recovery disc into a DVD drive.
7Click Application Installation or Driver Installation, and then click Next.
8Select the driver or application program to install, and then click Install.
9Follow the onscreen instructions.
10Repeat steps 7 through 9 to install other drivers or applications.
11When you have finished recovering applications or drivers, close the Application Recovery program. Then click Start, click Turn Off Computer, and click Restart to restart the PC.
WARNING: Do not skip this last step! You must restart the PC when you are finished recovering applications or drivers.
4
