HP SR1010T (PJ651AV), SR1010Z (PJ623AV), SR1005T (PJ688AV) Internet Access, Keyboard and Mouse

Models: SR1005T (PJ688AV) SR1010Z (PJ623AV) SR1010T (PJ651AV)

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Internet Access

Symptom

Problem

Solution

 

 

 

Cannot connect to the

Internet Service Provider (ISP)

Verify Internet settings, or contact your ISP for assistance.

Internet.

account is not set up properly.

 

 

 

 

 

Modem is not set up properly.

Reconnect the modem, verifying connections.

 

 

Note that your PC may also have an Ethernet network interface

 

 

(also called a network interface card, or NIC) that connects to a

 

 

LAN (local area network). Although it looks similar to the modem

 

 

connector, the RJ-45 Ethernet network connector is not the same.

 

 

Verify that you are using the modem connector. Do not connect a

 

 

telephone cable to the NIC. Do not plug a network cable into a

 

 

telephone service line; doing so may damage the NIC.

 

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with

 

 

your ISP.

 

 

 

Keyboard and Mouse

Symptom

Problem

Solution

 

 

 

Keyboard commands

Keyboard connector is not properly

Turn off the PC by using the mouse, reconnect the keyboard to

and typing are not

connected.

the back of your PC, and turn on your PC.

recognized by the PC.

 

 

 

Program in use has stopped

Restart or turn off your PC using the mouse.

 

 

responding to commands.

 

 

 

 

 

 

Keyboard is damaged.

Press the Help ? button on the keyboard to open the Help and

 

 

Support Center, or contact Support for replacement details.

 

 

 

Wireless keyboard

Keyboard batteries are low or

Replace the two AA alkaline batteries in the wireless keyboard;

does not work after

empty.

then set the ID channel by pressing the Connect button on the

installation or is not

 

wireless receiver and then on the keyboard. Refer to the

detected.

 

documentation that came with your wireless set.

 

 

 

Mouse does not

Mouse connector is not properly

Turn off your PC using the keyboard:

respond to movement

plugged into the back of the PC.

1 Press the Ctrl and Esc keys on the keyboard at the same time

or is too slow.

 

 

to display the Start menu.

 

 

2

Use the up arrow or down arrow key to select Turn Off

 

 

 

Computer, and then press the Enter key on the keyboard.

 

 

3

Use the Up arrow or Down arrow key to select Turn Off,

 

 

 

and then press the Enter key.

 

 

After the shutdown is complete, plug the mouse connector into

 

 

the back of your PC and turn on your PC.

 

 

 

 

Program in use has stopped

Restart your PC by using the keyboard. If possible, save any

 

responding to commands.

open files and close open applications before restarting.

 

Surface in use for roller-ball type

Use a mouse pad or other rough surface for the mouse.

 

mouse is too smooth.

 

 

 

 

 

Mouse does not work

Mouse is not connected properly.

Try unplugging and then reconnecting the mouse cable to

after installation or is

 

your PC.

not detected.

 

 

 

Wireless mouse batteries are low or

Replace the two AA alkaline batteries in the mouse; then set

 

 

empty.

the ID channel by pressing the Connect button on the wireless

 

 

receiver and then on the mouse. Refer to the documentation that

 

 

came with your wireless set.

 

 

 

 

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HP SR1010T (PJ651AV), SR1010Z (PJ623AV), SR1005T (PJ688AV) manual Internet Access, Keyboard and Mouse