HP SR1010T (PJ651AV), SR1010Z (PJ623AV), SR1005T (PJ688AV) Internet Access, Keyboard and Mouse

Internet Access

Symptom	Problem	Solution
Cannot connect to the	Internet Service Provider (ISP)	Verify Internet settings, or contact your ISP for assistance.
Internet.	account is not set up properly.
	Modem is not set up properly.	Reconnect the modem, verifying connections.
		Note that your PC may also have an Ethernet network interface
		(also called a network interface card, or NIC) that connects to a
		LAN (local area network). Although it looks similar to the modem
		connector, the RJ-45 Ethernet network connector is not the same.
		Verify that you are using the modem connector. Do not connect a
		telephone cable to the NIC. Do not plug a network cable into a
		telephone service line; doing so may damage the NIC.
	Web browser is not set up properly.	Verify that the Web browser is installed and set up to work with
		your ISP.

Keyboard and Mouse

Symptom	Problem	Solution
Keyboard commands	Keyboard connector is not properly	Turn off the PC by using the mouse, reconnect the keyboard to
and typing are not	connected.	the back of your PC, and turn on your PC.
recognized by the PC.
	Program in use has stopped	Restart or turn off your PC using the mouse.
	responding to commands.
	Keyboard is damaged.	Press the Help ? button on the keyboard to open the Help and
		Support Center, or contact Support for replacement details.
Wireless keyboard	Keyboard batteries are low or	Replace the two AA alkaline batteries in the wireless keyboard;
does not work after	empty.	then set the ID channel by pressing the Connect button on the
installation or is not		wireless receiver and then on the keyboard. Refer to the
detected.		documentation that came with your wireless set.
Mouse does not	Mouse connector is not properly	Turn off your PC using the keyboard:
respond to movement	plugged into the back of the PC.	1 Press the Ctrl and Esc keys on the keyboard at the same time
or is too slow.			to display the Start menu.
		2	Use the up arrow or down arrow key to select Turn Off
			Computer, and then press the Enter key on the keyboard.
		3	Use the Up arrow or Down arrow key to select Turn Off,
			and then press the Enter key.
		After the shutdown is complete, plug the mouse connector into
		the back of your PC and turn on your PC.
	Program in use has stopped	Restart your PC by using the keyboard. If possible, save any
	responding to commands.	open files and close open applications before restarting.
	Surface in use for roller-ball type	Use a mouse pad or other rough surface for the mouse.
	mouse is too smooth.
Mouse does not work	Mouse is not connected properly.	Try unplugging and then reconnecting the mouse cable to
after installation or is		your PC.
not detected.
	Wireless mouse batteries are low or	Replace the two AA alkaline batteries in the mouse; then set
	empty.	the ID channel by pressing the Connect button on the wireless
		receiver and then on the mouse. Refer to the documentation that
		came with your wireless set.

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