HP SR1005T (PJ688AV) manual Warranty and License Information, HP Total Care, Power, For Caribbean

Power

Symptom	Problem	Solution
PC will not turn on	PC is not securely connected to an	Ensure that cables connecting the PC to the external power
or start.	external power source.	source are plugged in properly.
	Green power supply light on back	When the cables connecting the PC to the external power source
	of PC is out.	are plugged in properly and the wall outlet is functioning, the
		green power supply light should be on; if the light is not on, refer
		to the Warranty and Support Guide to contact Support.
	Monitor is not connected or is	Connect the monitor to the PC, plug it in, and turn it on.
	not on.
	Line voltage selection switch is not	Set the line voltage selection switch to the correct setting for your
	in the proper position for your	country/region, or refer to contact Support.
	country/region (115V￿/230V￿).
	Wall outlet is defective.	Test the outlet by connecting a different electrical device to
		the outlet.
Invalid system disk	A diskette has been left in the drive	When drive activity stops, remove the diskette and press the
Or	during startup.	spacebar. The PC should start up.
Non-System disk or disk
error
message displays.
PC appears locked up	PC is not working.	Press and hold the On button until the PC turns off.
and won’t turn off when
the On button is
pressed.

Warranty and License Information

HP Total Care

HP Total Care provides fast, friendly, and effective expert advice for all your Compaq branded products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC’s Help and Support Center for the fastest resolutions. For more information on your support and services options visit: http://www.hp.com/home/ownerservices

For the US and Canada, Total Care Technical Support Representatives are available 24 hours a day, toll-free, by calling:

1-(800)-652-6672[1-(800)-OK Compaq]

or 1-905-206-4357(local to Mississauga) to provide expert assistance.

NOTE: Support options, availability and hours vary by product, country/region, and language and are subject to change.

When should I contact Compaq phone service and support?

•The Help and Support Center or other support tools on your PC did not identify or help solve your problem.

•You either do not have Internet access, or cannot connect to the Internet to use the Compaq Customer Care Web support site or to chat with qualified online support specialists.

•There is obvious damage or a mechanical breakdown with your product and it does not work.

For Caribbean

http://www.hp.com/support

Aruba: 800-8000: 877-219-8671

Bahamas: 1-800-711-2884

Barbados: 001800-872-2881:1-800-771-2884

Jamaica: 0-800-711-2884

Trinidad: 1-800-711-2884 or 1-800-799-3477

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