If Necessary: Get Repair
Customer-replaceable Parts
You can easily replace many of the internal and external PC parts yourself. This is the fastest method of repair, where the part is conveniently sent with
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your country/region.
Return to Depot Repair Service
HP will arrange to have your PC picked up and delivered to a Central Repair Center. We pay for the
There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.
You also have the option of taking your PC to an
HP Authorized Service Provider (ASP). The ASP can facilitate the service on your PC. For a select number of ASPs, same day repair service is available for your convenience. Visit http://www.hp.com/support to find the nearest authorized support provider in your area.
Compaq Out-of-Warranty Support Options
Even after your warranty has ended, Total Care can still provide you with a range of service and support options on your Compaq branded product:
•For Visa and MasterCard holders in the United States or calls from Canada, please call Total Care at:
•1 time technical support, $40* U.S. per call
•1 year unlimited technical support $75* U.S.
*Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three years with an extended service plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer.
The hardware service offering will be determined based on the outcome of system
For more information please visit
US Only http://www.hp.com/home/ownerservices
Canada Only
http://www.hp.ca/ownerservices
or call Total Care at:
Recycle — HP/Compaq Planet Partners
Compaq is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: http://www.hp.com/recycle
COMPAQ PRESARIO DESKTOP PRODUCTS
The Legal Language
Hardware Limited Warranty
General Terms
Original Systems — | 1 year |
Technical phone assistance to diagnose |
|
potential hardware issues — | 1 year |
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.
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