HP SR1170NX, SR1103WM, SR1102BD Internet Access, Keyboard and Mouse, Symptom, Problem, Solution

Internet Access

Symptom	Problem	Solution
Cannot connect to the	Internet Service Provider (ISP)	Verify Internet settings, or contact your ISP for assistance.
Internet.	account is not set up properly.
	Modem is not set up properly.	Reconnect the modem, verifying connections.
		Note that your PC may also have an Ethernet network interface
		(also called a network interface card, or NIC) that connects to a
		LAN (local area network). Although it looks similar to the modem
		connector, the RJ-45 Ethernet network connector is not the same.
		Verify that you are using the modem connector. Do not connect a
		telephone cable to the NIC. Do not plug a network cable into a
		telephone service line; doing so may damage the NIC.
	Web browser is not set up	Verify that the Web browser is installed and set up to work with
	properly.	your ISP.

Keyboard and Mouse

Symptom	Problem	Solution
Keyboard commands and	Keyboard connector is not	Turn off the PC by using the mouse, reconnect the keyboard to
typing are not recognized	properly connected.	the back of your PC, and turn on your PC.
by the PC.
	Program in use has stopped	Restart or turn off your PC using the mouse.
	responding to commands.
	Keyboard is damaged.	Press the Help ? button on the keyboard to open the Help and
		Support Center, or contact Support for replacement details.
Wireless keyboard does not	Keyboard batteries are low or	Replace the two AA alkaline batteries in the wireless keyboard;
work after installation, or is	empty.	then set the ID channel by pressing the Connect button on the
not detected.		wireless receiver and then on the keyboard. Refer to the
		documentation that came with your wireless set.
Mouse does not respond to	Mouse connector is not	Turn off your PC using the keyboard:
movement or is too slow.	properly plugged into the	1 Press the Ctrl and Esc keys on the keyboard at the same time
	back of the PC.		to display the Start menu.
		2	Use the Up arrow or Down arrow key to select Turn Off
			Computer, and then press the Enter key on the keyboard.
		3	Use the Up arrow or Down arrow key to select Turn Off,
			and then press the Enter key.
		After the shutdown is complete, plug the mouse connector into
		the back of your PC and turn on your PC.
	Program in use has stopped	Restart your PC by using the keyboard. If possible, save any
	responding to commands.	open files and close open applications before restarting.
	Surface in use for roller-ball	Use a mouse pad or other rough surface for the mouse.
	type mouse is too smooth.
Mouse does not work after	Mouse is not connected	Try unplugging and then reconnecting the mouse cable to
installation or is not	properly.	your PC.
detected.
	Wireless mouse batteries are	Replace the two AA alkaline batteries in the mouse; then set the
	low or empty.	ID channel by pressing the Connect button on the wireless
		receiver and then on the mouse. Refer to the documentation that
		came with your wireless set.

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