HP Presario Drive does not appear on my computer, Data transfer rate seems slow with my USB 2.0 adapter card, HP Media Drive software has stopped working

Drive does not appear on my computer

Try the following solutions in the order listed:

1Check to see if the drive is on. The power LED on the front of the drive should be lit.

2Check that the USB cable is securely and properly connected to the drive and the USB connector on the computer.

3While the computer is turned on, unplug the USB cable. Wait 10 seconds, and then reconnect the USB cable.

4See if the computer is recognizing the USB port you are using by checking in the Device Manager window. See the documentation that came with the computer for more information.

Data transfer rate seems slow with my USB 2.0 adapter card

The HP Media Drive operates as fast as the host adapter card allows (up to the maximum burst rate of 480MB/sec.). If you are having performance issues, make sure that the USB 2.0 card drivers are the most current available and are installed properly.

HP Media Drive software has stopped working

Reinstall the software. Refer to the software and drivers installation instructions that came with the HP Media Drive.

Write Cache Enable does not stay enabled

For protection of your data, Write Cache Enable is turned off with the HP Pocket Media Drive. For more information, go to: http://www.hp.com/support

Administrator privilege for installing software

Depending on the operating system, you may need to be logged on as the administrator to install software.

To change a user’s account:

1Click the Windows Start Button on the taskbar.

2Click Control Panel, User Accounts and Family Safety, and then click User Accounts.

3Click Manage another account, and then click the account you want to change.

4Click Change the account type, select the account type you want, and then click Change Account Type.

132Getting Started (features vary by model)