Section 12

Troubleshooting

Troubleshooting

If the camera fails to function as expected, refer to the following list of the common problems:

Problem/Situation

 

Remediation/Solution

 

 

 

Cannot turn on the camera. The

Power is off. Press the Power Button to turn on.

power turns off suddenly.

 

 

Battery pack is weak or depleted. Recharge the battery pack.

 

 

 

Camera cannot be turned on after

Please make sure that you use the supplied power adapter and

plugging power adapter.

 

connect it to the power outlet correctly.

 

 

 

The files on the memory card do

“!” means the SD card is low speed or contains corrupted files.

not display smoothly when the LCD

 

To solve this, format the SD card using the camera instead of a

shows the “!” marking.

 

computer. (Please refer to the formatting instructions in Section 5).

 

 

 

• The card has some problems and can not be recognized. Change the

 

 

card with another one.

 

 

 

• Replace the SD card with a high speed card.

 

 

 

Cannot take video/photo.

Memory is full. Delete some unnecessary videos/photos or insert

 

 

a new SD card.

 

 

 

 

Power is off. Press the Power Button to turn on.

 

 

 

The camera is frozen.

Please remove the battery/unplug the adapter. Then, insert the

 

 

battery/plug the adapter and turn on the camera again.

 

 

 

The date imprinted on photos is

Set the date and time in the Setting menu.

incorrect

 

 

 

 

 

Why do some of my indoor photos

Poor lighting. Take photos in better lighting.

look blurry and dark?

 

 

The camera extends photo exposure time under low light/ indoor

 

 

condition. Keep the camera (and the target subject) steady for

 

 

several seconds when taking photos.

 

 

 

• Place the camera on a flat and steady surface, or use a tripod

 

 

when take photo.

 

 

 

The color of the video/photo is not

Select the proper white balance option to match the light source.

natural.

 

 

 

 

 

When the camera is connected to

DV indicates the internal memory of the camera.

the PC via USB cable, Autoplay

Removable Disk indicates the external memory (memory card

windows may pop up. They indicate

 

installed in the camera).

the software disk partitions of the

The disk named “DVAP” shows that the built-in Internet Direct

camera.

 

application is saved at this disk partition. Please DO NOT format

 

 

 

 

this disk or delete the application inside; otherwise, the Internet

 

 

Direct application may not function.

 

 

 

Language on WiVideo Suite

When the language shown on the screen is not legible,

application is not legible.

 

please refer to FAQ at websites from each original computer

 

 

manufacturer.

 

 

 

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HP T450 manual Troubleshooting

T450 specifications

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