6 Support and other resources

This chapter contains support information and the available resources for the HP Global Workload Manager (gWLM) servers.

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

•Software product name

•Hardware product model number

•Operating system type and version

•Applicable error message

•Third-party hardware or software

•Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

•In the United States, see the Customer Service / Contact HP United States website for contact options:

http://welcome.hp.com/country/us/en/contact_us.html

•In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

•In other locations, see the Contact HP Worldwide website for contact options: http://welcome.hp.com/country/us/en/wwcontact.html

Security bulletin and alert policy for non-HP owned software components

Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes included in HP products. HP discloses that the non-HP owned software components listed in the Insight Management end user license agreement (EULA) are included with Insight Management. The EULA is included with the Insight Management Installer on Insight Management DVD #1.

HP addresses security bulletins for the software components listed in the EULA with the same level of support afforded HP products. HP is committed to reducing security defects and helping you mitigate the risks associated with security defects when they do occur.

When a security defect is found, HP has a well defined process that culminates with the publication of a security bulletin. The security bulletin provides you with a high level description of the problem and explains how to mitigate the security defect.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

After registering, you will receive an e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources.

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HP UX 11i Workload Management (gWLM/WLM) Software Support and other resources, Information to collect before contacting HP
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UX 11i Workload Management (gWLM/WLM) Software specifications

HP-UX 11i Workload Management (gWLM/WLM) software is an integral component of HP's premier UNIX operating system, designed to enhance system performance and resource management across diverse workloads. This advanced tool allows system administrators to monitor, control, and allocate resources effectively to achieve optimal performance, reliability, and service levels in enterprise environments.

One of the main features of gWLM/WLM is its ability to classify workloads and manage them according to specific policies set by the administrator. By using service level objectives (SLOs), administrators can define the performance criteria for various applications and workloads. gWLM continuously tracks these workloads, ensuring that they adhere to the defined SLOs, thus maintaining a high level of application performance.

The software employs resource pools, which segment resources such as CPU, memory, and I/O bandwidth among different workloads based on predefined priorities. This capability ensures that critical applications receive the resources they require, even during peak usage periods, thereby preventing resource starvation that could lead to system slowdowns or crashes.

Another significant characteristic of gWLM/WLM is its real-time monitoring and reporting capabilities. The software provides detailed insights into resource utilization, workload performance, and system health. Administrators can access this information through a user-friendly interface, allowing for informed decision-making and proactive management.

Integration with HP Serviceguard adds another layer of functionality, enabling high availability for critical applications. gWLM can orchestrate workload migration to ensure that service levels are maintained, even in the event of hardware failures or resource contention.

The technology behind gWLM/WLM is built on advanced algorithms that leverage historical data and predictive modeling to optimize resource allocation dynamically. This means that as workloads change, the system can automatically adjust resource distribution to meet performance targets without the need for constant manual intervention.

gWLM also supports integration with various enterprise management tools, enabling administrators to implement comprehensive monitoring and management strategies across the IT infrastructure. The scalability of gWLM allows organizations of all sizes to benefit from its robust workload management features, ensuring that they can adapt to changing demands in their operational environments.

In summary, HP-UX 11i Workload Management software offers a sophisticated solution for optimizing resource utilization, managing workloads effectively, and maintaining high performance in complex enterprise environments. Its comprehensive features and technologies make it an essential tool for any organization seeking to enhance their IT operations.
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