HP UX Encrypted Volume and Filesystem (EVFS) manual Reporting Problems, Collecting Data

Reporting Problems

If you are unable to resolve a problem with EVFS, complete the following steps:

1.Read the EVFS product release notes to see if the problem is a known problem. If it is, follow the documented solution.

2.Determine if you have a valid warranty or support contract for your HP-UX system. Your operations manager can supply you with the necessary information.

3.Go to the HP IT Response Center website at the following URL: http://itrc.hp.com

Search the technical knowledge databases to determine if the problem you are experiencing has already been reported. The type of documentation and resources you have access to depend on your level of entitlement.

4.If this is a new problem or if you need additional help, log your problem with the HP Response Center, either on line through the support case manager at http://itrc.hp.com, or by calling HP Support.

If your warranty has expired or if you do not have a valid support contract for your product, you can still obtain support services for a fee, based on the amount of time and materials required to solve your problem.

Collecting Data

Collect and submit the following data when reporting a problem:

•A description of your environment, including the HP-UX and EVFS version numbers.

•A description of the problem, including what works and what does not work. If an EVFS command failed, include the run string and error message.

•If the system failed, the system dump files and a description of the system activities at the time of the failure.

•Output from the following commands:

lsdev grep evfs ls -l /dev/evfs/*

ls -l /usr/lib/evfs/* cat /etc/evfs/evfstab cat /etc/evfs/evfs.conf evfsadm stat -a evfsvol display -a evfspkey lookup keyname

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