HP w19 19 inch manual Technical Support FAQ HP w19 LCD Monitor

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Technical Support FAQ: HP w19 LCD Monitor

Technical Support FAQ (Frequently Asked Questions)

Problem & Question

Power LED is not on

No Plug & Play

Picture is fuzzy and has ghosting shadowing problem

Picture bounces, flickers or wave pattern is present in the picture

Monitor is stuck in "Active Off-Mode"

Missing one of the primary colors (red, green, or blue)

Screen image is not centered or sized properly

Picture has color defects (white does not look white)

Possible Solutions

•Make sure the power button is on and the power cord is properly connected to a grounded power outlet and to the monitor.

•In order for the Plug & Play feature of the monitor to work, you need a Plug & Play compatible computer and video card. Check with your computer manufacturer. Also check the monitor's video cable and make sure none of the pins are bent.

•Make sure the HP monitor drivers are installed (HP monitor drivers are available at: http://www.hp.com/support).

•Adjust the contrast and brightness controls.

•Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to the video card output connector on the back of your computer.

•Move electrical devices that may cause electrical interference as far away from the monitor as possible.

•Use the maximum refresh rate your monitor is capable of at the resolution your are using.

•The computer power switch should be in the on position.

•The computer video card should be snugly seated in its slot.

•Make sure the monitor’s video cable is properly connected to the computer.

•Inspect the monitor’s video cable and make sure none of the pins are bent.

•Make sure your computer is operational by hitting the Caps Lock key on the keyboard while observing the Caps Lock LED. The LED should either turn on or off after hitting the Caps Lock key.

•Inspect the monitor’s video cable and make sure that none of the pins are bent.

•Make sure the monitor's video cable is properly connected to the computer.

•Adjust H-Position and V-Position or press hot-key (Auto)

•Adjust RGB color or select color temperature