HP Support and Service

Getting Assistance for Your Computer

To receive repair service

If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.

If your computer is under warranty. To receive warranty repair service, contact an HP- authorized reseller, or contact the HP Customer Care Center—see “To contact HP for support or service” on page 65. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location.

If your computer is no longer under warranty. Contact an HP-authorized reseller or the HP Customer Care Center— see “To contact HP for support or service” on page 65. The support provider will let you know about repair charges and processes.

To prepare your computer for shipment

See “To receive repair service” above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows.

1. Important: back up your hard disk drive. The hard disk may need to be replaced or

 

reformatted while your computer is being repaired.

 

2. Hewlett-Packard cannot guarantee the return of removable components. Please

 

remove the following prior to sending your computer in for service:

 

• PC Cards.

 

• AC adapter and power cord.

 

• Any removable media, such as CDs, DVDs, or floppy disks.

 

• Any hardware not involved in the problem and not requested for repair.

 

3. When sending your computer to Hewlett-Packard, please use the original product

 

packaging or other substantial packaging in order to avoid damage to the unit in

 

transit.

 

 

Note

If the hard disk drive is defective, you will receive a replacement drive that is either

 

unformatted or loaded with software for verification. You should restore the computer’s

 

original software using your Recovery CD (see “To recover the factory installation of

 

your hard disk” on page 61) or other recovery method.

 

 

Startup Guide

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