HP Support and Service
Getting Assistance for Your Computer
To receive repair service
If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.
If your computer is under warranty. To receive warranty repair service, contact an HP- authorized reseller, or contact the HP Customer Care
If your computer is no longer under warranty. Contact an
To prepare your computer for shipment
See “To receive repair service” above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows.
1. Important: back up your hard disk drive. The hard disk may need to be replaced or
| reformatted while your computer is being repaired. |
| 2. |
| remove the following prior to sending your computer in for service: |
| • PC Cards. |
| • AC adapter and power cord. |
| • Any removable media, such as CDs, DVDs, or floppy disks. |
| • Any hardware not involved in the problem and not requested for repair. |
| 3. When sending your computer to |
| packaging or other substantial packaging in order to avoid damage to the unit in |
| transit. |
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Note | If the hard disk drive is defective, you will receive a replacement drive that is either |
| unformatted or loaded with software for verification. You should restore the computer’s |
| original software using your Recovery CD (see “To recover the factory installation of |
| your hard disk” on page 61) or other recovery method. |
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Startup Guide | 67 |