Troubleshooting and Maintenance
Troubleshooting Your Computer
Troubleshooting Your Computer
This section contains solutions to a few basic problems you might experience while using your computer. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
•See the troubleshooting chapter in the online Reference Guide for a more complete list of troubleshooting suggestions.
•Open the HP
•Click Start, Help (Windows 98 or 2000) or Start, Help and Support, Fixing a Problem (Windows XP), and use the Windows troubleshooters.
•See the Microsoft Windows manual shipped with the computer.
•For updated information, see the HP Notes in the online HP Library or on the Recovery CD in \hp\Library.
•Find technical tips and software updates for the computer at the HP Customer Care web site (www.hp.com/go/support).
•Test your computer by running the
•Contact your dealer or
Display problems
If the computer is on, but the screen is blank
•Move the mouse or pointing stick. This will wake the display if it is off.
•Try pressing Fn+F2 to increase the display brightness.
•Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.)
•If the computer is cold, allow it to warm up.
54 Startup Guide