Troubleshooting and Maintenance

Troubleshooting Your Computer

Troubleshooting Your Computer

This section contains solutions to a few basic problems you might experience while using your computer. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

See the troubleshooting chapter in the online Reference Guide for a more complete list of troubleshooting suggestions.

Open the HP web-based troubleshooting tool: double-click the HP Instant Support icon on the Windows desktop (Windows 98 or 2000), or click Start, Help and Support, HP Instant Support (Windows XP). Search or browse the troubleshooting database for the information related to your problem.

Click Start, Help (Windows 98 or 2000) or Start, Help and Support, Fixing a Problem (Windows XP), and use the Windows troubleshooters.

See the Microsoft Windows manual shipped with the computer.

For updated information, see the HP Notes in the online HP Library or on the Recovery CD in \hp\Library.

Find technical tips and software updates for the computer at the HP Customer Care web site (www.hp.com/go/support).

Test your computer by running the e-Diagtools test program—see “Testing the Hardware” on page 58.

Contact your dealer or Hewlett-Packard—see “To contact HP for support or service” on page 65. Please have your computer with you when you call.

Display problems

If the computer is on, but the screen is blank

Move the mouse or pointing stick. This will wake the display if it is off.

Try pressing Fn+F2 to increase the display brightness.

Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.)

If the computer is cold, allow it to warm up.

54 Startup Guide

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HP XU manual Troubleshooting Your Computer, Display problems

XU specifications

The HP XU series is a notable lineup in the realm of computing, specifically designed to cater to business professionals and everyday users who require reliability, performance, and modern features. The XU brand, recognized for its dedication to high-quality engineering and innovative technology, encapsulates the spirit of HP's commitment to excellence in device performance and user experience.

One of the main features of the HP XU series is its powerful processing capabilities. Equipped with the latest generation of Intel or AMD processors, the XU series ensures swift and efficient multitasking, allowing users to run demanding applications with ease. This robust hardware foundation is complemented by ample RAM options, which facilitate seamless performance even when handling larger files or running multiple applications simultaneously.

Moreover, the HP XU series emphasizes security, a critical aspect for businesses today. Many models are infused with advanced security features such as fingerprint readers, TPM (Trusted Platform Module) chips, and HP's proprietary security software. These technologies work together to protect sensitive data and provide peace of mind to users concerned about cyber threats.

Display quality is another hallmark of the HP XU series. The devices often feature high-resolution displays, available in various sizes, which provide vibrant colors and sharp visuals. Whether for presentations, graphic design, or media consumption, the clarity and detail of the screen enhance the overall user experience. Additionally, many models offer touch screen capabilities, adding an extra layer of interactivity and ease of use.

In terms of connectivity, the HP XU series is equipped with a comprehensive range of ports, including USB-C, HDMI, and Ethernet, as well as built-in Wi-Fi and Bluetooth technologies. This ensures that users can easily connect to other devices and networks, facilitating collaboration and productivity on the go.

Battery life is also a significant consideration. The HP XU series is designed for endurance, with many models offering long-lasting battery performance that supports a full day of work without the need for frequent charging. This is particularly beneficial for professionals who are often on the move.

In conclusion, the HP XU series exemplifies the convergence of performance, security, and user-friendly design, making it an excellent choice for both business environments and personal use. With a blend of cutting-edge technology, durable build quality, and thoughtful features, the XU series stands as a testament to HP's evolution in providing innovative computing solutions tailored to meet diverse user needs.