Troubleshooting

Problem

Cause

Solution

Cursor will not move

The Num Lock key

Press the Num Lock key.

using the arrow keys on

may be on.

The Num Lock light should

the keypad.

 

not be on if you want to use

 

 

the arrow keys. The Num

 

 

Lock key can be disabled

 

 

(or enabled) in Computer

 

 

Setup (F10).

Cannot remove

Solenoid hood lock,

workstation cover or

featured on some

access panel.

systems, is locked.

Unlock the solenoid hood lock using Computer Setup (F10). The solenoid hood lock FailSafe Key, a device for manually disabling the solenoid hood lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or workstation malfunction. (Not applicable to the xw8200)

 

The panel is locked.

Use the key located on the

 

(xw6200 and

back of the unit to unlock the

 

xw8200)

panel.

 

 

 

 

Poor performance is

Processor is hot.

1.

Make sure the airflow to

experienced.

 

 

the workstation is not

 

 

 

blocked.

 

 

2.

Make sure the fans are

 

 

 

connected and working

 

 

 

properly.

 

 

3. Make sure the processor

 

 

 

heatsink is installed

 

 

 

properly.

 

 

 

 

Hard drive is full.

Transfer data from the hard

 

 

drive to create more space

 

 

on the hard drive.

 

 

 

 

4–6

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Getting Started Guide