Troubleshooting

 

Probable

Recommended

Problem

Cause

Solution

 

 

 

 

Workstation will not

Wrong memory

1.

Review the

start.

modules were used

 

documentation that

 

in the upgrade or

 

came with the system to

 

memory modules

 

determine if you are

 

were installed in the

 

using the correct

 

wrong location.

 

memory modules and to

 

 

 

verify the proper

 

 

 

installation.

 

 

2.

Observe the beeps and

 

 

 

LED lights on the front of

 

 

 

the workstation. See

 

 

 

“Interpreting Diagnostic

 

 

 

Lights and Audible

 

 

 

Codes” to determine

 

 

 

possible causes.

 

 

3. If you still cannot resolve

 

 

 

the issue, contact

 

 

 

Customer Support.

 

 

 

 

Power LED blinks Red

Memory is installed

1.

Reseat DIMMs. Power

five times, once every

incorrectly or is bad.

 

on the system.

second, followed by a

 

2.

Replace DIMMs one at

two second pause, and

 

 

 

a time to isolate faulty

the workstation beeps

 

 

 

 

module.

five times.

 

 

 

3. Replace third-party

 

 

 

 

 

memory with HP

 

 

 

memory.

 

 

4.

Replace the system

 

 

 

board.

 

 

 

 

4–10

www.hp.com

Getting Started Guide