Troubleshooting

Calling Technical Support

At times you may encounter an issue that requires technical support. If after using the self-troubleshooting tools you still cannot resolve your issue, note the following to help you locate the necessary information that will assist technical support in resolving the situation.

■Be in front of your workstation when you call.

■Write down the workstation and monitor (if equipped) serial numbers, product numbers, model names, and model numbers before calling and have them readily available.

■Note any applicable error messages.

■Note and add-on options.

■Note the operating system.

■Note any third-party hardware or software.

■Note any blinking LEDs on the front of the workstation.

■Note the applications you were using when you noted the issue.

■Be prepared to spend the time necessary troubleshooting the problem with the service technician.

NOTE: When calling in for service or support, you may be asked for the

Product Number (example: P8814A) of your workstation. If your workstation has a Product Number, it is generally located next to the 10- or 12-digit Serial Number of your workstation.

NOTE: See “Serial number and COA label location” on page 14 for the location of the Serial Number label on your workstation. In general, the Serial Number and Product Number label are located at the rear of the workstation.

To contact technical support, call 1-800-HPINVENT or visit http://welcome.hp.com/country/us/eng/wwcontact.html for a

listing of the worldwide technical support phone numbers.

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Getting Started Guide