8 FAQs
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
8-3
Check the list of wireless network connections and ensure that the terminal is connected
to the WLAN.
Step 7 Ensure that the PPP dialing software is properly installed and that the parameters of the
software are correctly configured.
Step 8 Check whether you can use the PPP dialing software to dial successfully.
Step 9 Try to access multiple Web sites to check whether the terminal can access other Web
sites.
If the terminal cannot access other Web sites either, restore the default settings of the
terminal. If the problem persists, contact your Internet Service Provider.
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Question 7: What can I do if sometimes the terminal cannot access the

Internet through a wireless network adapter or if the WLAN

connection is unsteady?

Step 1 Check the positions of your terminal and computer. Ensure that they are far from the
electric appliances such as microwave ovens, refrigerators, or cordless telephones that
generate strong magnetic or electric fields.
Step 2 Place your terminal in an open position.
Although radio signals can pass through obstacles, the transmission effects of WLAN
radio signals are affected if radio signals pass through too many obstacles such as cement
or wooden walls.
Step 3 Place your computer close to your terminal.
If your computer is far from your terminal, the effects of the WLAN are affected.
Step 4 Place your terminal and computer in another direction.
Step 5 Do not use your terminal to access a WLAN during thunderstorms.
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Question 8: What can I do if the WLAN of the terminal is not encrypted and

the computer cannot access the WLAN?

Step 1 Delete the settings of wireless network connections from your computer.
Take a computer that runs Windows XP as an example. To delete the settings of wireless
network connections, do as follows:
1.
2.
3.
In the Control Panel window, double-click Network Connections to display the
Network Connections window.
In the Network Connections window, right-click Wireless Network Connection
and choose Properties.
In the Wireless Network Connection Properties dialog box, click the Wireless
Networks tab.