Trouble Shooting Guide
Before calling for service, follow the steps below, then MANUALLY REGENERATE your softener.
PROBLEM |
| CAUSE |
| CORRECTION |
|
|
|
|
|
1. Softener delivers hard water | A. | Bypass valve is open | A. | Close bypass valve. |
| B. | No salt in brine tank | B. | Add salt to brine tank and maintain salt level |
|
|
|
| above water level. |
| C. | Insufficient water flowing into brine tank | C. Check salt setting and clean brine line flow | |
|
|
|
| control if plugged. |
| D. | Salt bridged | D. | Break salt bridging – see page 6. |
| E. | Loose brine line | E. | Tighten connections at control valve and at |
|
|
|
| brine valve. |
| F. | Plugged injector assembly | F. | Clean/replace injectors and screen. |
|
|
|
|
|
2. Intermittent soft water | A. | Control will not draw brine properly | A. | Maintain water pressure at 20 psi minimum. |
|
|
|
| Check for restrictions in drain line. Clean or |
|
|
|
| replace injector assembly. Check for air leaks |
|
|
|
| between control valve and air check valve |
|
|
|
| and tighten connections. |
| B. Using hot water during regeneration | B. | Avoid using hot water at this time as water | |
|
| cycle |
| heater will fill with hard water. |
| C. | Incorrect salt setting | C. | Adjust salt setting. |
| D. | Softener capacity too small | D. | Increase capacity by replacing with larger |
|
|
|
| unit. |
|
|
|
|
|
3. Softener regenerates at | A. | Power failure or incorrect setting | A. | Restore power and reset time of day. |
wrong time |
|
|
|
|
|
|
|
|
|
4. Unit uses too much salt | A. | Improper salt setting | A. | Check salt usage and salt setting. |
| B. | Excessive water in brine tank | B. | Remove water. Clean drain line flow control, |
|
|
|
| brine line flow control, injector system and |
|
|
|
| brine valve. |
|
|
|
|
|
5. Loss of water pressure | A. | Inlet to control blocked with iron | A. | Clean line to water softener. Remove piston |
|
| buildup or foreign matter |
| and clean control. |
| B. | Iron buildup in water conditioner | B. | Clean control and add resin cleaner to resin |
|
|
|
| bed. |
|
|
|
|
|
6. Iron in conditioned water | A. | Fouled resin bed | A. | Check backwash, brine draw and brine tank |
|
|
|
| fill. Clean control and add resin cleaner to |
|
|
|
| resin bed. |
|
|
|
|
|
7. Softener fails to draw brine | A. | Drain line flow control is plugged | A. | Clean drain line flow control. |
| B. | Brine line flow control is plugged | B. Clean drain line flow control. | |
| C. | Injector assembly is plugged | C. Clean/replace injectors and screen. | |
| D. | Line pressure is too low | D. | Increase line pressure. Line pressure must |
|
|
|
| be at least 20 psi (139.9 KPa) at all times. |
| E. | Internal control leak | E. | Change seals and spacers and/or piston |
|
|
|
| assembly. |
|
|
|
|
|
8. Drain flows continuously | A. | Foreign material in control | A. | Remove piston assembly and inspect bore, |
|
|
|
| remove foreign material and check control in |
|
|
|
| various regeneration positions. |
| B. | Internal control leak | B. Replace seals and/or piston assembly. | |
| C. Control valve is jammed in brine or | C. | Replace piston and seals and spacers. | |
|
| backwash position |
|
|
| D. | Drive motor stopped or jammed | D. | Replace drive motor. |
|
|
|
|
|
9. Softener fails to regenerate | A. | No salt in brine tank | A. | Add salt. |
| B. | Injector assembly plugged | B. Clean/replace injectors and screen. | |
| C. | Salt bridged | C. Break salt bridging – see page 5. | |
| D. | Insufficient salt used per regeneration | D. Check and adjust salt setting. | |
| E. | Softener capacity too small | E. Replace softener with larger unit. | |
|
|
|
|
|
10. Softener regenerates every | A. | Softener capacity too small | A. | Replace with larger unit. |
night |
|
|
|
|
|
|
|
|
|
7
