HP 20-Feb manual Troubleshooting Overview, Identify the type of error

Troubleshooting Overview

Below is an overview of the troubleshooting process. More detailed information is provided on the following pages.

Figure 42 Troubleshooting Overview

Identify the type of error.

(See the Understanding Error Types section of this chapter)

Record error code and qualifier. They may be needed by your service

representative. YES

Follow the

recommendations on the front panel and in this manual.

If the error cannot be resolved, contact your service representative.

Is the front panel		YES
LED green?
	NO

Is the front panel LED flashing amber?

NO

(solid amber)

See the Partial

Availability section of this chapter

Was there a

timeout?

NO

Troubleshoot as a host, software or media issue.

(See the Host Software and Media Errors section in this chapter.)

	Check soft error
	logs. If there is
	no corresponding
YES	entry, then
	troubleshoot as
	a host, software
	or media issue.
	(See the Host
	Software and
	Media Errors
	section in this
	chapter.)

116 Troubleshooting Overview Chapter 4