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HP 20-Feb manual Appendix C Error Code Reference, Glossary, Elsewhere, Warranty Information

Models: 20-Feb

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Registering Your Product 196

Support Services 197

SupportPacks 197

Service Contracts 199

Backup Software Support 201

Contacting HP Customer Support 202

Information Needed for Support 202

Telephone Support 203

	North and South America 203
	European Customer Support Centers 204
	Asia Pacific Customer Support Centers 205
	Elsewhere 206
	Warranty Information 207
Appendix C	Error Code Reference 209
	Library Error Codes 209
	glossary 221

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HP 20-Feb manual Appendix C Error Code Reference, Glossary, Elsewhere, Warranty Information, Library Error Codes

Contents

20, 4/40 60, 8/80, 10/100 series User’s guide Page Hp surestore tape library User guide This Manual Typographical Conventions and TermsRevision History UpdatesUpdates Contents Overview Dynamic Host Configuration Protocol Dhcp Chapter Library AdministrationConfiguring the Library Configuring the MailslotChapter Replacing Parts and Upgrading Firmware Chapter Troubleshooting and DiagnosticsAppendix B Customer Support Appendix a Technical SpecificationsGlossary Appendix C Error Code ReferenceWarranty Information Library Error CodesPage This chapter describes the following Chapter OverviewScsi interface cables Identifying Product ComponentsCallout Component Description Number Types vary depending on library model Component DescriptionYour cables may look different from those in . Cable Humidity 20-80% RH Specifications, refer to Technical Specifications onChoosing a Location Level surface ClearanceSquare foot Tip rating Rack location requirements Tools and Parts 55mm bezel depth Brackets are typically used with older HP racks that have aTo create proper alignment Rackmounting the LibraryTo the tape library if the rack tips over Above the floorFront Clip Nut Placement 4/40 Series Back To allow enough clearance, illustrated in on Front BackUpper and Lower Rails Series Library Install the libraryDrives. See Removing and Replacing Drive Modules on 162 for more informationLibrary Installation Installing the Stop Bracket for the 2/20 Series Library Chapter Larger trim brackets Flush-mount trim brackets Trim Brackets 4/40 Series Trim Brackets 6/60 Series Larger trim brackets Location of Securing ScrewsPreparing the Host for Installation Connecting and Powering on the Library Library Back Panel Dual port cards are available and will reduce slot usage Library is configured with Fibre ChannelScsi Cable Connections Refer to Fibre Channel Cable Connections on page 41 ifPower on other peripherals, and then the host Must be easily accessible at all timesAppropriate 68-pin Scsi terminator Host user configuredJumper cable with Scsi 68-pin connectors Remote management card LAN connectionSeries SCS Cable Connections Series SCS Cable Connections 10/100 Series Scsi Cable Connections Host Scsi cable to drive Scsi cable from the library controller card to driveFibre Channel Cabling Alternatives Fibre Channel Cable ConnectionsThose products. For detailed information on HP supported Connecting and Powering on the Library Power on the hub or switch if present Connecting and Powering on the Library To drive Remote management card LAN Hub or switchSeries Fibre Channel Connections LAN 10/100 Series Fibre Channel Connections 10/100 Series Fibre Channel Connections Using HP Library & Tape Tools Verifying the Host ConfigurationBackup Software Compatibility Windows Windows NTHP-UX and MPE/iX Sun SolarisSoftware Configure the library using the remote management card seeEnabling and Changing the Password on Getting StartedMoving or Shipping the Library Chapter Moving or Shipping the Library For libraries mounted in a rack, proceed to the next step Or service representative to obtain packaging materialsChapter Latch Stops Operating the Library Home Screen Front Panel OverviewStatus Bar Failed Partially Healthy Available Status bar can display the icons listed in on page 62 and onAcknowledged Front panel defaults back to the home or logo screen afterApproximately three minutes of inactivity, unless an error NestingUnderstanding the Menu Structure This section includes information on Using TapesMixed Media HP Library & Tape Tools Selected drives using the library or autoloader front panelWeb-Based Library Administrator, or your backup software Media MigrationOX6 OJX Service ProviderMaintaining Ultrium Cartridges Using HP Ultrium CartridgesWrite-Protecting Ultrium Cartridges Using Ultrium Cartridge Bar Code Labels Part Number Description Ordering Ultrium Cartridges and Bar Code LabelsLabels Using Ultrium Cleaning CartridgesInspecting DLT Cartridges Using DLT Tape CartridgesRepeated failures and help ensure uninterrupted backup Tape leader Spring-loaded hub Door lock From the cartridge Write-Protecting DLT CartridgesUsing DLT Cartridge Bar Code Labels Proper DLT Label Position HP DLT tape cartridges can be purchased in a variety of ways Ordering DLT Cartridges and Bar Code LabelsUsing DLT Cleaning Cartridges Magazine Access Accessing Tapes in the LibraryRemoving/Replacing a Magazine Write-Protect Switch Availability message see Partial Availability State on Library Mailslot AccessMailslot is located in the upper right-hand drawer Reverse video indicate those reserved for the mailslot Drive and Tape OperationsLoading a Tape Into a Drive Drive. Damage may occur if inappropriate media is used. For Cleaning a DriveUnloading a Tape from the Drive Main Menu Operations Drive and Tape OperationsStatus screen indicates the tape is being moved Moving Tapes Between SlotsRemote Management Card on Library Administration Dhcp Configuring the LibraryMenu Item Description Default Options Description Setting Required for administration through the remote management Enabling and Changing the PasswordAdministration procedures can be password protected. These Repair, and setting the date and time. a password is alsoConfiguring the Mailslot Number Advantages and Disadvantages Mailslots Magazine Access onA tape in a drive Main Menu Administration Change Configuration MailslotOverview Using the Remote Management CardAssigning device names with Dhcp is not recommended Dynamic Host Configuration Protocol DhcpDhcp only manages dynamic allocation of IP addresses Management Programs Description Supported ConfigurationsWeb browser. See Enabling and Changing the Password on Configuring the Remote Management CardManagement are available from the Web-Based Library Enter the IP Address Use the + key to change the numberDevice name you select to the domain name server DNS Instructions and online help screens describing remoteRetrieving Information about the Remote Management Card When Fibre Channel controllers are installed in the library Configuring the Library for Fibre ChannelConfiguration Documentation to ensure soft addressing is supported before Then power-cycling the librarySelecting this mode Topology and network. Consequently, Current Status may You can also change configuration from remote access. SeeActual connection achieved depends on the external Retrieving information about Fibre Channel Because it is typically used by the host computer Setting Scsi IDsDevicea For more than eight days, the new settings may be lost To set the date and time Setting the Date and TimeMain Menu Administration Set Date and Time Year. Occasional adjustment is normalPrague, Warsaw, Budapest UTCGreat Britain, Lisbon, Monrovia, Casablanca UTC +1Library Information Retrieving Library InformationIdentity Displays the library’s serial number Menu option InformationSee Drive Information Configuration InformationMain Menu Information View Configuration Firmware Revisions Power SuppliesDate and Time Retrieving Library Information This chapter includes information on the following Troubleshooting DiagnosticsIdentify the type of error Troubleshooting OverviewError Types Understanding Error TypesSoft Recovered Errors Understanding Error StatesUsing the Soft Error Log Hardware failure Configuration issue and does not necessarily indicate aPartial Availability State Library Status Cause Solution Upgrading Firmware on Present in all but the lowest level Date and Time on Set Front panelLibrary When replacing parts Hard Unrecovered Errors Chapter Host Software and Media Errors Backup Software Errors Flashing Amber Library failed Hard Unrecovered Errors onInterpreting Library LEDs Availability State onLibrary Back Panel Ready LED Activity LED Link LEDScsi LED Controller LEDLvds Library Controller Card LEDs Library Expansion Card Activity LED Module might look different from the illustration above Yellow Green Description10/100 series libraries, but is an option for 2/20, 4/40 Redundant power supply comes standard with the 8/80Power supply will not have LEDs DC Output LEDSystem Troubleshooting Common ProblemsOr Fibre Channel bus. Cycling power when the Scsi bus or Problem SolutionCompatibility on Power cycle the library Ready state after the powerDiagnostic tool Using the Remote Management Card on Tests on Disconnect from the host, and power cycleFor Ultrium tapes, contact your service representative For DLT tapes, see Removing a Stuck DLT Tape onDrive rejected load of tape Error code 101, qualifier RepresentativeDiscard the tape and contact your support representative Problem Solution Cause Temperature Sure the latest drive firmware is being used Host does not detect Library Performance Local access by listing the domains to excludeLooking for newer versions of the stored pages. Configuring Connections/Advanced page of the browser optionsTry a new tape. a marginal tape can cause performance Card See Using the Remote Management Card on Stuck in an Ultrium tape drive, contact your support Following procedure is for DLT tape drives only. For tapesManually Rewinding a Stuck DLT Tape Ensure that the spring-loaded latch has been rotated outward Removing a Stuck DLT TapeSpring-Loaded Latch and Thumb-Wheel Following tools are available for the library Diagnostic Support ToolsHP Library & Tape Tools Support Tools Manager and Sysdiag Test Description Running Library Diagnostic TestsTape that is receiving data from the host Are full. The test locates a full slot, a full drive, an DemonstrationSelects a random full storage slot, moves the tape To the drive, and repeats the process until all drivesReplacing Parts Upgrading Firmware Removing a Card Removing and Replacing CardsReplacing a Card Select the drive with the -or + keys, and press OK Taking a Drive Offline for on-line drive replacement onlyRemoving and Replacing Drive Modules Unloading a Tape from a DriveConnection to be removed is located inside the drive module Removing a Drive ModuleRemoving a Drive Installing a Drive Module Recognize the additional drives Cycle, you must power cycle the library for the library toYou may get a drive firmware mismatch error if you have New drive, you may need to reboot the hostState, do not power cycle Removing and Replacing the Power SupplyRemoving the Power Supply Replacing the Power Supply Replacing the Redundant Power Supply Replacing the Redundant Power Supply Module Replacement module and discard the rest of the housing Module. By default, power is always kept on to ensureRedundant backup Module and one power supply unit. If you need an individualRemoving the Cover Removing the Library Cover and Feet 2/20 & 4/40 Series OnlyRemoving the Feet Replacing a Cosmetic Door Removing and Replacing a Cosmetic DoorRemoving a Cosmetic Door Face Release tab Sheet-metal tab Cosmetic door connecting hooks Condition. See Partial Availability State on Upgrading FirmwareChecking the Firmware Revision Mismatch, new firmware must be downloaded to resolveLibrary, as this can prevent a firmware download Using HP Library & Tape Tools library and drive firmwareBe permitted to download firmware Library administrator password is required for this processDrivers pull-down menu Original slot Using a Firmware Upgrade Tape drive firmware onlyRemove the firmware upgrade tape from the library Upgrading Firmware Appendix provides information on the following Appendix OverviewCharacteristic Specification Environmental Specifications100,000 Hours robotics only Library SpecificationsDescription All models MtbfDescription Specification Physical SpecificationsFCP-2 compliant Cable Maximum supported length Cable SpecificationsInterface Drive Type Read-compatible Write-compatible Drive Compatibility SpecificationsDrive Compatibility Media CompatibilityCartridges Drive type Cleaning cartridge type HP part number250,000 hours HP Ultrium Drive and Media SpecificationsDescription HP Ultrium Ultrium Format Trademark Characteristic Ultrium MediaAlways use HP-branded media Represents the media ID as stated above. Bar codes will For cleaning cartridge messages, ‘CLN’ denotes that it is aManufacturer, ‘n’ is the volume serial number, and ‘XY’ ID for first generation data cartridges is ‘L1MB/second DLT Drive and Media SpecificationsRead/write transfer rate Non-compressed mode Description Quantum DLTLoads/unloads Characteristic DLT Type IV MediaDLT Bar Code Specifications This appendix provides information on the following Customer SupportRegistering Your Product SupportPacks Support ServicesSupportPack Number Description Option Description Service ContractsYour support or sales representative Warranty Upgrade Service Contracts Backup Software Support Information Needed for Support Contacting HP Customer SupportNorth and South America Telephone SupportMonday Friday, 830 1800 C.E.T European Customer Support CentersAsia Pacific Customer Support Centers Elsewhere Appendix Warranty Information Warranty InformationWarranty Information Appendix For more information, see Information Needed for Support on Library Error Codes0AH Decimal Hex Description Recovery Method ErrorController card. See Interpreting Library LEDs 0EH 0BH0CH 0DH1CH See Troubleshooting Common Problems on1AH 1BH3DH 3AH3BH 3CH3FH Failed to load a tape Into a drive Appropriate testing3EH 4DH 4AH4BH 4CH6EH Powering on the Library on5AH Replacing Drive Modules on7EH 7AH7BH Unsuccessful Removing and Replacing Cards on8CH 8AH9BH 8DH8EH 8FHLibrary Error Codes Appendix Glossary Glossary Glossary Glossary Glossary Glossary Index DLT 229 Lifting straps Scsi ID 232 233 234 Page Copyright Hewlett-Packard Company Edition 5 June