HP 20-Feb manual Backup Software Support

Backup Software Support

While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. When contacting the software vendor for support, you will need the following information:

■Your name and telephone number

■Product name, release number, operating system, build, and serial number

■Detailed list of error messages reported

■Configuration files and log files related to the problem

■Screen dumps, if applicable

■Explanation of how to reproduce the problem, if possible

■Events that may have contributed to the problem, recent operator actions, recent events in the software or the system, and recent changes to the computer system, software, or network environment.

Appendix B

Appendix Support Services 201