HP 20-Feb manual Sure the latest drive firmware is being used

Table 27	Troubleshooting Table
Problem			Solution
Cause: Expired cleaning		■	A cleaning cartridge is good for 20 uses. After that, the drive
cartridge			will still load the cartridge, but it will not perform any cleaning,
			and the cleaning light will stay on. If cleaning is performed
			from the front panel of the library, the library will provide a
			front panel message if the cleaning cartridge has expired.
Cause: Cleaning requested/		■	Use of a cleaning cartridge should only be done when the
required and overuse of			drive front panel states “cleaning required.”
cleaning cartridges
Cause: Old firmware revisions		■	If a cleaning tape does not resolve a cleaning light issue, make
			sure the latest drive firmware is being used.
Connections
Changed drive SCSI ID, but		■	Check that all SCSI devices on the same bus have different ID
the new ID is not recognized			numbers.
by the host computer.		■	Reboot the host.
		■ If the drive SCSI ID remains at 5, regardless of what is selected,
			then the drive is not communicating with the library. Contact
			your service representative.

146 Troubleshooting Common Problems Chapter 4