HP 20-Feb manual Contacting HP Customer Support, Information Needed for Support

Contacting HP Customer Support

If your library fails during the warranty period and the suggestions in the documentation do not solve the problem, you can receive support by doing the following:

■Access HP Support on the World Wide Web at: http://www.hp.com/go/ support

■Contact your authorized HP dealer or Authorized Service Provider

■Call the HP Customer Care Center in your region (See Telephone Support on page 203.)

If you purchased a service contract through HP or an authorized reseller, make sure that you register immediately. Failure to register may result in slower response time. Registering allows the local repair office to prepare for the proper response level needed. If your library fails while under the support contract period, contact the appropriate support number included in your contract information.

If your library fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and service office. Customers in the US and Europe can use a credit card for phone assistance.

Information Needed for Support

Before calling, please have the following information ready:

■Model number of your library

■Serial number (see Library Information on page 110)

■Drive type(s)

■Error codes and error code qualifiers

■Revision number for library and drive firmware

■Brand and model of your host computer

■Brand and model of your SCSI or fibre channel host adapter

■Library drivers and backup application software that you are using and the version number(s)

202 Contacting HP Customer Support Appendix