Warranty Upgrade Service Contracts | HP 20-Feb specification

Table 45	Warranty Upgrade Service Contracts

	Option	Description

	01B	Standalone upgrade to hardware warranty to 6 hour
		call-to-repair, 24x7 coverage

	07A	Priority

	07G	Upgrades hardware warranty response to 24x7

	07V	Upgrades hardware warranty to 6 hour call-to-repair

	07X	Upgrades hardware warranty to 4 hour call-to-
		restoration

200 Support Services

Appendix

Image 202

HP 20-Feb manual Warranty Upgrade Service Contracts

Contents

20, 4/40 60, 8/80, 10/100 series User’s guide Page Hp surestore tape library User guide Typographical Conventions and Terms This Manual Updates Revision History Updates Contents Configuring the Mailslot Chapter Library AdministrationConfiguring the Library Overview Dynamic Host Configuration Protocol Dhcp Chapter Troubleshooting and Diagnostics Chapter Replacing Parts and Upgrading Firmware Appendix a Technical Specifications Appendix B Customer Support Library Error Codes Appendix C Error Code ReferenceWarranty Information GlossaryPage Chapter Overview This chapter describes the following Callout Component Description Number Identifying Product ComponentsScsi interface cables Your cables may look different from those in . Cable Component DescriptionTypes vary depending on library model Choosing a Location Specifications, refer to Technical Specifications onHumidity 20-80% RH Square foot Tip rating ClearanceLevel surface Rack location requirements Tools and Parts Brackets are typically used with older HP racks that have a 55mm bezel depth Above the floor Rackmounting the LibraryTo the tape library if the rack tips over To create proper alignment Front Clip Nut Placement 4/40 Series Back Front Back To allow enough clearance, illustrated in on Upper and Lower Rails 162 for more information Install the libraryDrives. See Removing and Replacing Drive Modules on Series Library Library Installation Installing the Stop Bracket for the 2/20 Series Library Chapter Larger trim brackets Flush-mount trim brackets Trim Brackets 4/40 Series Trim Brackets 6/60 Series Location of Securing Screws Larger trim brackets Preparing the Host for Installation Connecting and Powering on the Library Library Back Panel Refer to Fibre Channel Cable Connections on page 41 if Library is configured with Fibre ChannelScsi Cable Connections Dual port cards are available and will reduce slot usage Must be easily accessible at all times Power on other peripherals, and then the host Remote management card LAN connection Host user configuredJumper cable with Scsi 68-pin connectors Appropriate 68-pin Scsi terminator Series SCS Cable Connections Series SCS Cable Connections 10/100 Series Scsi Cable Connections Scsi cable from the library controller card to drive Host Scsi cable to drive Those products. For detailed information on HP supported Fibre Channel Cable ConnectionsFibre Channel Cabling Alternatives Connecting and Powering on the Library Power on the hub or switch if present Connecting and Powering on the Library Hub or switch To drive Remote management card LAN Series Fibre Channel Connections LAN 10/100 Series Fibre Channel Connections 10/100 Series Fibre Channel Connections Backup Software Compatibility Verifying the Host ConfigurationUsing HP Library & Tape Tools Windows NT Windows Sun Solaris HP-UX and MPE/iX Getting Started Configure the library using the remote management card seeEnabling and Changing the Password on Software Moving or Shipping the Library Chapter Moving or Shipping the Library Or service representative to obtain packaging materials For libraries mounted in a rack, proceed to the next step Chapter Latch Stops Operating the Library Front Panel Overview Home Screen Status Bar Status bar can display the icons listed in on page 62 and on Failed Partially Healthy Available Nesting Front panel defaults back to the home or logo screen afterApproximately three minutes of inactivity, unless an error Acknowledged Understanding the Menu Structure Using Tapes This section includes information on Mixed Media Media Migration Selected drives using the library or autoloader front panelWeb-Based Library Administrator, or your backup software HP Library & Tape Tools Service Provider OX6 OJX Using HP Ultrium Cartridges Maintaining Ultrium Cartridges Write-Protecting Ultrium Cartridges Using Ultrium Cartridge Bar Code Labels Ordering Ultrium Cartridges and Bar Code Labels Part Number Description Using Ultrium Cleaning Cartridges Labels Repeated failures and help ensure uninterrupted backup Using DLT Tape CartridgesInspecting DLT Cartridges Tape leader Spring-loaded hub Door lock Write-Protecting DLT Cartridges From the cartridge Using DLT Cartridge Bar Code Labels Proper DLT Label Position Ordering DLT Cartridges and Bar Code Labels HP DLT tape cartridges can be purchased in a variety of ways Using DLT Cleaning Cartridges Accessing Tapes in the Library Magazine Access Removing/Replacing a Magazine Write-Protect Switch Availability message see Partial Availability State on Mailslot is located in the upper right-hand drawer Mailslot AccessLibrary Loading a Tape Into a Drive Drive and Tape OperationsReverse video indicate those reserved for the mailslot Main Menu Operations Drive and Tape Operations Cleaning a DriveUnloading a Tape from the Drive Drive. Damage may occur if inappropriate media is used. For Remote Management Card on Moving Tapes Between SlotsStatus screen indicates the tape is being moved Library Administration Menu Item Description Default Options Configuring the LibraryDhcp Description Setting Repair, and setting the date and time. a password is also Enabling and Changing the PasswordAdministration procedures can be password protected. These Required for administration through the remote management Configuring the Mailslot Magazine Access on Number Advantages and Disadvantages Mailslots Main Menu Administration Change Configuration Mailslot A tape in a drive Using the Remote Management Card Overview Dhcp only manages dynamic allocation of IP addresses Dynamic Host Configuration Protocol DhcpAssigning device names with Dhcp is not recommended Description Supported Configurations Management Programs Configuring the Remote Management Card Web browser. See Enabling and Changing the Password on Instructions and online help screens describing remote Enter the IP Address Use the + key to change the numberDevice name you select to the domain name server DNS Management are available from the Web-Based Library Retrieving Information about the Remote Management Card Configuration Configuring the Library for Fibre ChannelWhen Fibre Channel controllers are installed in the library Selecting this mode Then power-cycling the libraryDocumentation to ensure soft addressing is supported before Actual connection achieved depends on the external You can also change configuration from remote access. SeeTopology and network. Consequently, Current Status may Retrieving information about Fibre Channel Devicea Setting Scsi IDsBecause it is typically used by the host computer For more than eight days, the new settings may be lost Year. Occasional adjustment is normal Setting the Date and TimeMain Menu Administration Set Date and Time To set the date and time UTC +1 UTCGreat Britain, Lisbon, Monrovia, Casablanca Prague, Warsaw, Budapest Retrieving Library Information Library Information See Menu option InformationIdentity Displays the library’s serial number Main Menu Information View Configuration Configuration InformationDrive Information Date and Time Power SuppliesFirmware Revisions Retrieving Library Information Troubleshooting Diagnostics This chapter includes information on the following Troubleshooting Overview Identify the type of error Understanding Error Types Error Types Understanding Error States Soft Recovered Errors Using the Soft Error Log Partial Availability State Configuration issue and does not necessarily indicate aHardware failure Library Status Cause Solution Upgrading Firmware on Present in all but the lowest level Set Front panel Date and Time on Library When replacing parts Hard Unrecovered Errors Chapter Host Software and Media Errors Backup Software Errors Availability State on Library failed Hard Unrecovered Errors onInterpreting Library LEDs Flashing Amber Library Back Panel Ready LED Link LED Activity LED Controller LED Scsi LED Lvds Library Controller Card LEDs Library Expansion Card Activity LED Yellow Green Description Module might look different from the illustration above DC Output LED Redundant power supply comes standard with the 8/80Power supply will not have LEDs 10/100 series libraries, but is an option for 2/20, 4/40 Problem Solution Troubleshooting Common ProblemsOr Fibre Channel bus. Cycling power when the Scsi bus or System Diagnostic tool Using the Remote Management Card on Power cycle the library Ready state after the powerCompatibility on For DLT tapes, see Removing a Stuck DLT Tape on Disconnect from the host, and power cycleFor Ultrium tapes, contact your service representative Tests on Discard the tape and contact your support representative Error code 101, qualifier RepresentativeDrive rejected load of tape Problem Solution Cause Temperature Sure the latest drive firmware is being used Host does not detect Connections/Advanced page of the browser options Local access by listing the domains to excludeLooking for newer versions of the stored pages. Configuring Library Performance Try a new tape. a marginal tape can cause performance Card See Using the Remote Management Card on Manually Rewinding a Stuck DLT Tape Following procedure is for DLT tape drives only. For tapesStuck in an Ultrium tape drive, contact your support Removing a Stuck DLT Tape Ensure that the spring-loaded latch has been rotated outward Spring-Loaded Latch and Thumb-Wheel HP Library & Tape Tools Diagnostic Support ToolsFollowing tools are available for the library Support Tools Manager and Sysdiag Running Library Diagnostic Tests Test Description Tape that is receiving data from the host To the drive, and repeats the process until all drives DemonstrationSelects a random full storage slot, moves the tape Are full. The test locates a full slot, a full drive, an Replacing Parts Upgrading Firmware Removing and Replacing Cards Removing a Card Replacing a Card Unloading a Tape from a Drive Taking a Drive Offline for on-line drive replacement onlyRemoving and Replacing Drive Modules Select the drive with the -or + keys, and press OK Removing a Drive Module Connection to be removed is located inside the drive module Removing a Drive Installing a Drive Module New drive, you may need to reboot the host Cycle, you must power cycle the library for the library toYou may get a drive firmware mismatch error if you have Recognize the additional drives Removing the Power Supply Removing and Replacing the Power SupplyState, do not power cycle Replacing the Power Supply Replacing the Redundant Power Supply Replacing the Redundant Power Supply Module Module and one power supply unit. If you need an individual Module. By default, power is always kept on to ensureRedundant backup Replacement module and discard the rest of the housing Removing the Library Cover and Feet 2/20 & 4/40 Series Only Removing the Cover Removing the Feet Removing a Cosmetic Door Face Removing and Replacing a Cosmetic DoorReplacing a Cosmetic Door Release tab Sheet-metal tab Cosmetic door connecting hooks Mismatch, new firmware must be downloaded to resolve Upgrading FirmwareChecking the Firmware Revision Condition. See Partial Availability State on Using HP Library & Tape Tools library and drive firmware Library, as this can prevent a firmware download Drivers pull-down menu Library administrator password is required for this processBe permitted to download firmware Remove the firmware upgrade tape from the library Using a Firmware Upgrade Tape drive firmware onlyOriginal slot Upgrading Firmware Appendix Overview Appendix provides information on the following Environmental Specifications Characteristic Specification Mtbf Library SpecificationsDescription All models 100,000 Hours robotics only Physical Specifications Description Specification FCP-2 compliant Interface Cable SpecificationsCable Maximum supported length Media Compatibility Drive Compatibility SpecificationsDrive Compatibility Drive Type Read-compatible Write-compatible Drive type Cleaning cartridge type HP part number Cartridges Description HP Ultrium HP Ultrium Drive and Media Specifications250,000 hours Always use HP-branded media Characteristic Ultrium MediaUltrium Format Trademark ID for first generation data cartridges is ‘L1 For cleaning cartridge messages, ‘CLN’ denotes that it is aManufacturer, ‘n’ is the volume serial number, and ‘XY’ Represents the media ID as stated above. Bar codes will Description Quantum DLT DLT Drive and Media SpecificationsRead/write transfer rate Non-compressed mode MB/second Characteristic DLT Type IV Media Loads/unloads DLT Bar Code Specifications Customer Support This appendix provides information on the following Registering Your Product Support Services SupportPacks SupportPack Number Description Your support or sales representative Service ContractsOption Description Warranty Upgrade Service Contracts Backup Software Support Contacting HP Customer Support Information Needed for Support Telephone Support North and South America European Customer Support Centers Monday Friday, 830 1800 C.E.T Asia Pacific Customer Support Centers Elsewhere Warranty Information Appendix Warranty Information Warranty Information Appendix Library Error Codes For more information, see Information Needed for Support on Controller card. See Interpreting Library LEDs Decimal Hex Description Recovery Method Error0AH 0DH 0BH0CH 0EH 1BH See Troubleshooting Common Problems on1AH 1CH 3CH 3AH3BH 3DH 3EH Failed to load a tape Into a drive Appropriate testing3FH 4CH 4AH4BH 4DH Replacing Drive Modules on Powering on the Library on5AH 6EH Unsuccessful Removing and Replacing Cards on 7AH7BH 7EH 8AH 8CH 8FH 8DH8EH 9BH Library Error Codes Appendix Glossary Glossary Glossary Glossary Glossary Glossary Index DLT 229 Lifting straps Scsi ID 232 233 234 Page Copyright Hewlett-Packard Company Edition 5 June